No 1280 x 720 option

[Adrianoliz9]

Hello, my LG L177ws monitor is 1280 x 720, but there is no such option in the settings of my Intel HD Graphics video card. Is there a custom driver to replace it?

[JedG_Intel]

Hello Adrianoliz9,

Thank you for posting at Intel Community Forums

We understand that you are not seeing the 1280 x 720 resolution on the display settings of your system. For me to properly address this concern, please share the details below.

1. Was this working before?

2. Did you make any recent changes to the system?

3. Are you using it as external monitor?

4. What is the full model of the monitor?

5. What display cable are you using?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I'm looking forward to your response!

Best regards,

Jed G.

Intel Customer Support Technician

[Adrianoliz9]

Hello.

1. Was this working before?

I assembled this system now, the motherboard was replaced.

2. Did you make any recent changes to the system?

I assembled this system now, the motherboard was replaced.

3. Are you using it as external monitor?

No

4. What is the full model of the monitor?

LG L177ws

5. What display cable are you using?

VGA.

I´ll generate this generate System Support Utility (SSU) report.

thanks

[JedG_Intel]

Hello Adrianoliz9,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[Adrianoliz9]

Hello.

please look the images of monitor label and print screen.

[JedG_Intel]

Hi Adrianoliz9,

Thank you for sharing all this information.

Please also attach the System Support Utility (SSU) report for me to check and investigate further. You may refer to this link: How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon!

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Adrianoliz9,

I'm just following up to see if you could provide the information I requested. I hope to hear from you soon so I can continue addressing your concern.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Adrianoliz9,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician