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No Signal on Arc A770 when plugged into PCIe x16 after restart

VanNostrand
Beginner
743 Views

Hi all, this one is a bit of a doozy. I've posted it on reddit but figured it best to spread a wide net to hopefully find a solution the problem that has been plaguing me since the morning of the 21st of July. I'm still trudging through possible fixes myself but I'd be really grateful to get some help with it.

I'll put my build parts at the bottom for relevance.

Description:  With my A770 in the x16 slot it does not show a signal. It is entirely random, sometimes it works. The GPU works in the x1 slot all the time.

Hardware: 

MSI Optix MAG342CQR

IVANKY VESA Certified DisplayPort Cable, 6.6ft DP Cable 1.2, [4K@60Hz, 2K@165Hz

Windows 10 Pro

PRO B550M VC WIFI (MS7C95)

TEAMGROUP Elite DDR4 16GB Kit (2 x 8GB) 3200MHz (PC4-25600

SPARKLE Intel Arc A770 TITAN OC Edition, 16GB GDDR6

AMD Ryzen 5 5600X 6-core, 12-Thread 

Crucial MX5001TB 3D NAND Internal SATA 2.5" Solid State Drive

Corsair RM750e 750 watt

Software:

MSI PRO B550M-VC WIFI 7C95vHB

Intel® Graphics Driver 32.0.101.5762 for Intel® Arc

Display Resolution 3440x1440p

144hz Refresh Rate

Power cable plugged in

How to Reproduce:

By plugging the GPU into the PCIe x16 slot I lose signal to the monitor on startup regardless of BIOS settings.

 

 

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3 Replies
VonM_Intel
Moderator
671 Views

Hi, VanNostrand.

Thank you for posting in our Community.

I understand that you're having a frustrating issue with your Intel Arc A770, where it loses signal when plugged into the PCIe x16 slot after a restart. I would like to know, have you tried to update your BIOS version? Sometimes BIOS updates address compatibility and stability issues with GPUs.


Looking forward to your response. Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician


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RandyT_Intel
Moderator
548 Views

Hello VanNostrand , 

 

I wanted to check if you had the chance to review the questions posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.  

 

Thanks, 

 

Randy T 

Intel Customer Support Technician 


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RandyT_Intel
Moderator
492 Views

Hello VanNostrand,  

 

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored. 


Randy T

Intel Customer Support Technician



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