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Hi all, this one is a bit of a doozy. I've posted it on reddit but figured it best to spread a wide net to hopefully find a solution the problem that has been plaguing me since the morning of the 21st of July. I'm still trudging through possible fixes myself but I'd be really grateful to get some help with it.
I'll put my build parts at the bottom for relevance.
Description: With my A770 in the x16 slot it does not show a signal. It is entirely random, sometimes it works. The GPU works in the x1 slot all the time.
Hardware:
MSI Optix MAG342CQR
IVANKY VESA Certified DisplayPort Cable, 6.6ft DP Cable 1.2, [4K@60Hz, 2K@165Hz
Windows 10 Pro
PRO B550M VC WIFI (MS7C95)
TEAMGROUP Elite DDR4 16GB Kit (2 x 8GB) 3200MHz (PC4-25600
SPARKLE Intel Arc A770 TITAN OC Edition, 16GB GDDR6
AMD Ryzen 5 5600X 6-core, 12-Thread
Crucial MX5001TB 3D NAND Internal SATA 2.5" Solid State Drive
Corsair RM750e 750 watt
Software:
MSI PRO B550M-VC WIFI 7C95vHB
Intel® Graphics Driver 32.0.101.5762 for Intel® Arc
Display Resolution 3440x1440p
144hz Refresh Rate
Power cable plugged in
How to Reproduce:
By plugging the GPU into the PCIe x16 slot I lose signal to the monitor on startup regardless of BIOS settings.
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Hi, VanNostrand.
Thank you for posting in our Community.
I understand that you're having a frustrating issue with your Intel Arc A770, where it loses signal when plugged into the PCIe x16 slot after a restart. I would like to know, have you tried to update your BIOS version? Sometimes BIOS updates address compatibility and stability issues with GPUs.
Looking forward to your response. Have a nice day!
Best regards,
Von M.
Intel Customer Support Technician
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Hello VanNostrand ,
I wanted to check if you had the chance to review the questions posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.
Thanks,
Randy T
Intel Customer Support Technician
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Hello VanNostrand,
I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.
Randy T
Intel Customer Support Technician

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