Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20492 Discussions

Not able to choose 4k resolution (intel UHD 630)

NHBM0
Beginner
8,696 Views

Hello, I would like to know how to be able to choose 4K resolution, I have a desktop pc equipped with an intel uhd 630 and a monitor Asus compatible 4k uhd 60 hz, the graphics card is well installed but no 4k resolution is available to choose, full hd maximum as choice, tell me what to do, thank you!

0 Kudos
8 Replies
Gh0stb1t
New Contributor I
8,486 Views

System Details?

Processor model?

Windows version and build number:

PC/motherboard/laptop model:

how are you connecting the display? Any adapter or dongle or docking?

Driver version:

0 Kudos
NHBM0
Beginner
8,486 Views

Windows 10 Pro N (18363), Intel core i7-8700 3.20 GHZ, 16 g ram, VOSTRO 3670, desktop pc not a laptop, im using a monitor ASUS VP28U (4k) with a HDMI cable high speed

0 Kudos
NHBM0
Beginner
8,485 Views
posted a file.
0 Kudos
Gh0stb1t
New Contributor I
8,485 Views

Your processor supports 4096x2304@24Hz through HDMI 1.4. What is the refresh rate you have currently selected? In the Control Panel or Command Center try first choosing refresh rate 30Hz and should you be able to select UHD resolution 3840x2160... or choose refresh rate 24Hz and you should see 4096x2160 available...

0 Kudos
NHBM0
Beginner
8,485 Views

Thanks for the answer, now im not able to choose any resolution or any refresh rate, there is only 3840x2160 at 30Hz available, im using hdmi cable high speed 2.0 (XboxoneX cable )

 

0 Kudos
Max44
Beginner
8,485 Views

Setting it up

Right click on your desktop and select Display Settings.

Make sure the resolution is set to 4K (3840 x 2160)

If the screen feels a little choppy, tap on Display Adapter Properties at the bottom of the Window.

A new Window will open up. Navigate to the 'monitor tab' and then select 60Hz as the refresh rate.

0 Kudos
AlHill
Super User
8,485 Views
0 Kudos
MJani10
New Contributor I
8,357 Views

Here is the solution: 

https://community.intel.com/t5/Graphics/A-problem-with-UHD-620-and-5120x1440-resolution-Philips-499p9h/m-p/1242825/highlight/true#M93054

 

It's for the 5120x1440 res, but can be used for your 4k problem. 

 

Cheers, 

MJ

0 Kudos
Reply