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Omen accelerator can not connect to HP spectre X360 convertible

Omen accelerator cannot be detected. Please ensure the device is properly

plugged in and try again, Allow a few seconds for the device to show up.

That`s the message, I get when am trying to connect to my omen accelerator.

my processor is a intel core i7-6500 CPU and intel HD graphics 520.

I updated the Bios, made sure the thunderbolt was on in the bios device.,

I can not instal the Intel Thunderbolt Firmware package SP80611 on my pc.

>> The firmware is not supported on this computer.

I tried everything, intel and hp driver support., which said everything is up to date.

Anyone else having problems? or should I trade in mine omen for a more compatible external graphic card, so I can still play VR in the future ?

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Community Manager

Hello, jongejansb. I will do my best to assist you.



In this case, the best option is to contact the Original Equipment Manufacturer (OEM) of your system.


Please understand that Intel did not design the HP* Spectre X360 laptop, therefore, we do not know which are the compatible products or requirements for the enclosure to work with your system.


Please get in touch with HP* Support so they can help you further.




Antony S.


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