Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Mismo_Vito
Beginner
7,918 Views

OneApp.IGCC.Winservice.exe service use port 9001

Jump to solution

Hello everyone,
I would like to know the solution to permanently deactivate the service "OneApp.IGCC.Winservice.exe" in order to free up port 9001 for software.
I found a post (https://community.intel.com/t5/Graphics/Intel-graphics-command-center-service-use-port-9001-how-can-...) but the uninstall solution is not suitable because the product reinstalls immediately upon restarting.
Do you have a solution ?

Thank you in advance for your time.

 

0 Kudos
1 Solution
AndrewG_Intel
Moderator
7,819 Views

Hello Mismo_Vito


Thank you for your response, we understand you are not currently close to the computer in order to get the information requested.


Nevertheless, after checking this inquiry further, we would like to inform you that Intel is already working on it and a fix was scheduled to be released in driver update targeting end of June 2020 - although dates may shift unexpectedly. We suggest keeping drivers up to date and keep checking downloadcenter.intel.com for news and updates.


Since it is a known issue with a fix on the way, we would like to know if it is ok to close the thread to avoid duplication of efforts, please kindly let us know.


Best regards,


Andrew G.

Intel Customer Support Technician


View solution in original post

8 Replies
AndrewG_Intel
Moderator
7,883 Views

Hello Mismo_Vito


Thank you for posting on the Intel® communities.

We have sent you a private message on June 29th, 2020 in order to gather and update contact information.


Best regards,


Andrew G.

Intel Customer Support Technician


Mismo_Vito
Beginner
7,872 Views

Hello Andrew G.

Thanks you.
Have I filled out my information correctly for the rest of my request ?

Best reguards,

Vincent

IntelSupport
Community Manager
7,867 Views

Hello Mismo_Vito,


Thank you for your response.


We got the private message, but it seems that we are still missing the following details.


  • Processor full model / Intel® Graphics Device Model:


If possible, please generate a DxDiag* report and attach it to this thread.

  1. Go to Start > Run or Windows Key + R.
  2. On the Run prompt, type "dxdiag" then click OK.
  3. On the DirectX Diagnostic Tool window, click on Save All Information.
  4. Browse to a folder, type in a filename then click Save.


Wanner G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
7,844 Views

Hello Mismo_Vito


We are checking this thread and we would like to know if you need further assistance. If yes, could you please provide the information requested (Processor full model / Intel® Graphics Device Model) and the DxDiag* report?

Also, please let us know how many systems you have affected by this behavior, and how is this affecting? Is it interfering with other software or apps?


Best regards,


Andrew G.

Intel Customer Support Technician


Mismo_Vito
Beginner
7,831 Views

Hello,


I am not close to the machine concerned.
I must recover the dxdiag in the days to come.

Thank you

AndrewG_Intel
Moderator
7,820 Views

Hello Mismo_Vito


Thank you for your response, we understand you are not currently close to the computer in order to get the information requested.


Nevertheless, after checking this inquiry further, we would like to inform you that Intel is already working on it and a fix was scheduled to be released in driver update targeting end of June 2020 - although dates may shift unexpectedly. We suggest keeping drivers up to date and keep checking downloadcenter.intel.com for news and updates.


Since it is a known issue with a fix on the way, we would like to know if it is ok to close the thread to avoid duplication of efforts, please kindly let us know.


Best regards,


Andrew G.

Intel Customer Support Technician


View solution in original post

Mismo_Vito
Beginner
7,788 Views

Thank you Andrew for the details.

You can close the request.

Best reguards,

Vincent

AndrewG_Intel
Moderator
7,773 Views

Hello Mismo_Vito


Thank you for your response.

As per your request, we will proceed to close the thread now. If you need further assistance in the future, please post a new question. It has been a pleasure to assist you.


Best regards,


Andrew G.

Intel Customer Support Technician


Reply