- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello,
I have a problem with running Passmark CPU benchmark on an Elkhart Lake X6414RE based COMExpress card. This happens when the Direct 3D DX10 test is run at standard resolution 1920x1080 and x8 MSAA.
What happens is that testing temprarely freezes and the screen goes black when the first "meteor" is seen very close to the "camera". After that, the GPU recovers and the benchmark continues for a few seconds, and then the testing is halted because the GPU crashes again, and this time the GPU cannot recover, and Passmark says the user stopped the benchmark, and Windows says “Application Has Been Blocked From Accessing Graphics Hardware” in the event information.
We are using Windows 10 22H2, latest driver 31.0.101.2125 is used.
The same combination of driver and OS works just fine on another 3.5" J6412 based card, so unless there is some other thing, like video-BIOS / GOP version etc, that is special to the x6414 card BIOS, I do not know what it could be?
One other peculiar thing is that the Intel Graphics Control panel refuses to open on the x6414RE, but works fine on the J6412.
As a sidenote, it seems like lowering the number of "islands" and "meteors" or using a lower resolution / fewer xMSAA prevents the crash from happening, but the card has 8Gb of RAM and is doing nothing else, so there should be no shortage of RAM, but I do need all standard tests to pass since this is to be used for industrial purpuses.
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello, @ulfhei
Thank you for posting on the Intel® communities. I will do my best to assist you here.
Does this issue happen with other benchmark apps as well?
Best regards,
Jocelyn M.
Intel Customer Support Technician.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello, @ulfhei
I hope you are great.
I am checking this thread and I would like to know if you were able to check out my previous post.
Best regards,
Jocelyn M.
Intel Customer Support Technician.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello, @ulfhei
I hope you are doing great.
As we have not heard back from you, we will proceed to close this thread now.
If you need any further assistance, please feel free to contact us back and submit a new question as this thread will no longer be monitored.
Best regards,
Jocelyn M.
Intel Customer Support Technician.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page