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Pc defaulting to 1080i/60 hz instead of 1080p/60 hz

Syanuro
Beginner
701 Views
So i just build my first pc and windows and the Intel grafics software is defaulting to 1360 x 768 as the recommended resolution, when I try to choose the 1920 x 1080 option, it changes de monitor (tv) resolution to either 1080i / 60 hz or 1080p / 24 hz when changing it via windows and intel software respectively.
I'm connected via hdmi and using UHD 730 grafics. (I5 11400)
Whenever i connect the same monitor and HDMI cable to my ps4 it displays 1080p 60hz no problem and also mi older computer displays 1080p 60hz no problem and is considerable older.
So long I've tried updating drivers and downloading the intel grafics software.
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3 Replies
DeividA_Intel
Moderator
651 Views

Hello Syanuro,  

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  


  


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  


· Download the Intel® SSU and save the application on your computer: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-  


· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  


· To save your scan, click Next and click Save.  


  


2. Provide the Report for Intel® Graphics Drivers: 

- https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html 


3. What is the name and model of your monitor?


4. Have you updated your BIOS and operating system?


5. Have you tried with a different TV/monitor on the same computer?





Regards,  


Deivid A. 

Intel Customer Support Technician 


DeividA_Intel
Moderator
632 Views

Hello Syanuro,  


  


Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
614 Views

Hello Syanuro, 


  


We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  


Also, I recommend you to check with the motherboard manufacturer or Microsoft for further instructions.



Regards,  


Deivid A.  

Intel Customer Support Technician  


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