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Philips 242e1 monitor can't connect with HDMI

kurokocchi
Beginner
910 Views

Hello,

 

I'm trying to connect my laptop to Philips 242e1 monitor via HDMI 2.0.

I'm also trying to connect via HDMI 1.4 and HDMI to DisplayPort.

My monitor shows "No video Input" with all three connector i'm used.

Can you help me?

Laptop: Acer Nitro 5 AN515-54

GPU: Intel(R) UHD Graphics 630 & NVIDIA GeForce GTX 1050

Windows 10 Home

CPU: Intel (R) Core (TM) i5-9300H  CPU @ 2.40GHz

 

Thanks in advance.

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3 Replies
DeividA_Intel
Employee
860 Views

Hello kurokocchi,  


Thank you for posting on the Intel® communities. I understand you would like to connect your laptop to your monitor, however, it is not able to display.


I would like to check further on this matter and to continue please provide the following:


1. Have you tested a different monitor or TV?

2. Have you checked this configuration with Acer?

3. Was this monitor working before with your laptop?

4. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  


Regards,  

Deivid A.  

Intel Customer Support Technician


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DeividA_Intel
Employee
815 Views

Hello kurokocchi, 


I want to know if your problem with your monitor that could not connect via HDMI to your computer persists, if you please reply with the information requested.


I will be waiting for your reply.


Regards,  

Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Employee
786 Views

Hello kurokocchi, 


I was checking your thread and noticed that I have not heard back from you. I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 


Regards,  

Deivid A.  

Intel Customer Support Technician  


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