Portrait and Landscape mode issue, after Intel suggestions, same issue.

[KioskATL]

Shuttle Desktop running 1080p at 60hz

Running Intel(R) UHD Graphics 32.0.101.7040.
Windows 10iotLTSC OR Windows 11iotLTSC I notice the same thing.

If I run a single display, change the orientation to portrait and run digital signage software, things work fine.

If I run two displays, it rapidly switches between landscape and portrait, when running the software, but looks fine on the desktop.

If I run two displays in landscape, but rotate the content in the software, the software runs fine.

I do not see this issue in the Intel (R) HD Graphics 500 version 27.20.100.8681 (Windows 10IotLTSC)

This happens with the HDMI and HDMI via DisplayPort Adapter.

1. The same issue is present with either the older driver, or the newer driver.
2. With a single display, this issue does not occur with either driver.
3. Switching the HDMI cables and also swapped them between ports with no difference.
4. This issue doesn't occur with the Shuttle DS77U running the same version of Windows 11.

Could you please specify the exact digital signage software you are using, including the brand and version? This information is critical since the issue only manifests when this software is running.

Scala Player 13.20

Windows Display Settings Configuration

• What is the current setup in your Windows Display Settings? - Two displays, set at 1920x1080
• Are both displays configured to "Extend" or "Duplicate" mode? - Extend
• What are the orientation settings for each display individually (e.g., Landscape or Portrait)? - Portrait
• Which display is designated as the "Main display"? - Display 2

Software Display Orientation Features

• Does the digital signage software itself provide any options to rotate or adjust the display orientation within its settings? - Yes, you can change the orientation via degree: 90, 180 and 270 degrees

Clarification on Content Rotation

When you mentioned that "rotating the content in the software" works fine, could you clarify the following:

• Does this mean the software has built-in capabilities to rotate content? - Yes.
• Are you rotating the content within the software, or are you rotating the entire display orientation through Windows or hardware settings? - If I do rotate the content in the software when the OS is in landscape, the content runs properly. This is a workaround that we have not had to employ on previous versions of Intel software and hardware.

• Hardware Details
  • You noted that this issue does not occur on the DS77U system. Could you share what graphics hardware that system uses? - The DS77U is a two-HDMI port system that runs the Intel HD620. The DL30N has a DisplayPort and an HDMI Port.

• Behavior During Rapid Switching
  • When the rapid switching happens, does it affect both displays at the same time? - Yes.
  • Do you hear the Windows "device connect/disconnect" sounds during these switches? - No.
  • Do the displays briefly go black when switching occurs? No. If you look at the previously submitted movie, it switches back and forth between landscape and portrait. It does so so rapidly, perhaps it might best describe as "flashing".
  • How soon after launching the digital signage software does the switching start? - As soon as the software starts showing content.
• 
  
  • Does the issue persist if you set the Windows Display Settings to Landscape orientation and instead use Scala Player's built-in 90-degree rotation feature? You mentioned that this workaround works; we need to confirm whether it completely eliminates the display switching problem.
  • Regarding Scala Player version 13.20 settings:
    • Is there a specific display driver or rendering mode selected (e.g., DirectX, OpenGL)? - No. There is no selection for this in the software. Only if I need to install Python does DirectX become a factor.
    • Are there any multi-monitor or extended display configuration options enabled? - Yes. it is set to two displays running independently, and it is rotated 90 degrees.
    • Does the software have hardware acceleration settings, and if so, can these be disabled? - No
  • Could you test disabling hardware acceleration in Scala Player 13.20?  - No such option exists.
  • Have you tried different scaling modes or display refresh rates to see if the issue changes? - Yes. This does not make a difference.
  • What version of Scala Player was functioning correctly on your previous Intel HD Graphics 500 systems? This information will help determine if the problem is specific to Scala Player 13.20 or if it is a broader compatibility issue. - We have only run 13.20 on both Windows 10 and 11. This has only become an issue for Shuttle DL30 with the HD500, but not with the DL20 with the Intel (R) UHD
  • Have you tested any other digital signage software on the DL30N platform to verify if the issue is specific to Scala Player? - No
  • When using the older Intel HD Graphics 500 driver version 27.20.100.8681, which was working previously, does Scala Player 13.20 operate correctly on the DL30N? Specifically, does it rotate content properly, or does the problem persist? - No. Driver version does not make a difference.
    
    I updated the BIOS and it shows the same issue, albeit slower.

[Mike_Intel]

Hello KioskATL,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. What is the model of your processor?
2. What are the troubleshooting steps that you tried so far aside from the driver update.
3. For me to review the hardware and the driver installed, please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[KioskATL]

1. Intel(R) N100 (4 virtual) (X64)

2. I have updated the BIOS, ran an uninstaller and ran a complete uninstall and reinstall of the software and the drivers. I have tried this on windows 10 and 11.

3. See attached.

[Mike_Intel]

Hello KioskATL,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[KioskATL]

I have looked at this and will reply later to-day.

[Mike_Intel]

Hello KioskATL,

Thank you for the update.

I checked the download site of the processor for its Graphics and there is no driver available: Intel® Processor N100

Upon reviewing the SSU, I noticed that you are using driver version 32.0.101.7080 and base on Intel's download site. If you look at the bottom page where you can see the compatibility of the driver to processors. N100 is not there. Just N300 and N305: Intel® 11th – 14th Gen Processor Graphics - Windows*

This means that the driver for you Graphics should come from the OEM system manufacturer. Let me explain that there are 2 types of drivers. Intel generic driver that should work normally using default specification. And OEM drivers from the system manufacturer because OEM manufacturers can alter/enhance/modify the controllers and to enable to those enhancements, they should provide their own driver.

I checked the OEM manufacturers website and the latest Graphics driver for your system is 31.0.101.4091

You may download the driver in the link below and for further assistance, you may also try to contact them:

Shuttle Global || DL30N SERIES - Download

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello KioskATL,

I hope you are having a good day.

I am sending a follow up hoping that you are now talking to the OEM manufacturer for the driver.

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician