Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
17458 Discussions

Problème drivers Intel avec sécurité ordi (isolation du noyau)

mastoli
Beginner
320 Views

Bonjour, j'ai un Assus K55V - Intel core I7 - 3610QM - CPU 2.3GHz - 4,00 GO avec Win10 familiale 20H2 Build19042.1023

D'origine, sauf erreur, j'étais sous Win 7, carte graphique HD graphics 4000, Ivi Bridge et NVIDDIA Geforce 610M

Il m'est impossible d'activer dans la sécurité l'isolation du noyau car j'ai deux drivers Intel qui ont des problème de comptabilité. 

 

pilotes incompatibles.png

Je ne sais pas comment procéder pour que mon ordinateur fonctionne bien avec la carte graphique Hd 4000 et avec une bonne sécurité.

Aujourd'hui j'ai mis la carte vidéo de base Microsoft avec ses pilotes couplé avec la NVIDIA ainsi je peux activer  l'isolation du noyau dans la sécurité.

Que puis-je faire pour régler ce problème? Merci 

Labels (1)
0 Kudos
1 Solution
Alberto_R_Intel
Moderator
307 Views

mastoli, Thank you for posting in the Intel® Communities Support.


Just to let you know, we only provide support in English language and currently, we are using a translation tool.


The Intel® Core™ i7-3610QM / Intel® HD Graphics 4000 is under status of: End Of Interactive Support / Discontinued, as you can confirm in the link below:

https://ark.intel.com/content/www/us/en/ark/products/64899/intel-core-i7-3610qm-processor-6m-cache-u...

 

So, even though Intel® technical support will no longer be provided for this kind of products, still, as an option you may want to try our Discontinued Products Community to get recommendations from fellow community members:

https://community.intel.com/t5/tag/Discontinued%20Products/tg-p/tag-id/919?profile.language=en

 

Or you may also find the Discontinued Products Website helpful to address your request:

https://www.intel.com/content/www/us/en/support/discontinued-products.html

 

Additionally, for your information, there are no Intel® HD Graphics 4000 drivers for Windows* 10 since that graphics controller is not supported by that Operating System.


Regards,

Albert R.


Intel Customer Support Technician



View solution in original post

2 Replies
Alberto_R_Intel
Moderator
308 Views

mastoli, Thank you for posting in the Intel® Communities Support.


Just to let you know, we only provide support in English language and currently, we are using a translation tool.


The Intel® Core™ i7-3610QM / Intel® HD Graphics 4000 is under status of: End Of Interactive Support / Discontinued, as you can confirm in the link below:

https://ark.intel.com/content/www/us/en/ark/products/64899/intel-core-i7-3610qm-processor-6m-cache-u...

 

So, even though Intel® technical support will no longer be provided for this kind of products, still, as an option you may want to try our Discontinued Products Community to get recommendations from fellow community members:

https://community.intel.com/t5/tag/Discontinued%20Products/tg-p/tag-id/919?profile.language=en

 

Or you may also find the Discontinued Products Website helpful to address your request:

https://www.intel.com/content/www/us/en/support/discontinued-products.html

 

Additionally, for your information, there are no Intel® HD Graphics 4000 drivers for Windows* 10 since that graphics controller is not supported by that Operating System.


Regards,

Albert R.


Intel Customer Support Technician



mastoli
Beginner
286 Views
Reply