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Hi @KentRusselP_Intel
About these questions:
- Are the lag issues occurring only during cutscenes, or do they appear during regular gameplay as well?
- The lag occurs only during cutscenes; it does not occur during gameplay.
- Have you already tried verifying the integrity of the game files through Steam?
- Yes, but it didn't work.
- What in‑game graphics settings are you currently using? If possible, please include screenshots so we can review them.
- I use Very High settings, with NVIDIA PhysX hardware acceleration enabled.
- What are your CPU and GPU usage levels during the cutscene lag spikes?
- CPU usage is around 60%–70%, and GPU usage is at 100%.
- Did this problem begin immediately after installing the game, or did it develop gradually over time?
- It started when I opened the game for the first time with the Intel Arc B580.
- Are there any background applications running that might be consuming system resources?No. I tested disabling the antivirus, but without success.
- Have you attempted using different compatibility modes or adding specific launch parameters for the game?Yes. I ran it in Windows 7/8 compatibility mode and applied a parameter to force the game to run in DX9, but it didn’t work.
- Is your RAM operating at the correct speed (2400 MHz) and in a dual‑channel configuration?
Yes. - What are your system temperatures while gaming?
The temperature is 56°C while gaming.
Hi Leandroflash05,
Thank you for your response, for further investigation and analysis of the issue, please provide the following:
1. Latest SSU logs of your system. Please follow these steps:
- Download and run the Intel® SSU application.
- The tool will generate a text file containing your system information.
- Refer to this guide for detailed instructions: Help Guide for the Intel® System Support Utility
- Once completed, please attach the generated file to your response.
2. CapframeX is a tool for frametimes capture and analysis. Please follow these steps:
1. Go to https://www.capframex.com/download and download the latest version of CapframeX.
2. Go to https://www.guru3d.com/files-details/rtss-rivatuner-statistics-server-download.html and download the latest version of RTSS.
3. Unzip both installers and install them.
4. Download this file OverlayEntryConfiguration_0.json (attached at the bottom of this article) with the recommended RTSS configuration.
5. Paste this file to %userprofile%\Documents\CapFrameX\Configuration.
6. In the Capture tab, set the "Capture time" to 0. This is to remove the preset limit in capture time.
7. In the Overlay tab, uncheck "Auto-Disable OSD" and click the save icon.
8. Click the setting icon (cog wheel icon on the top right) and set the "Capture file mode" to "JSON + CSV"
Capturing the Performance Data
1. Open CapframeX and do NOT minimize or close it close.
2. Open the game and go to the part of the game you need to be to repro the issue. You should see the RTSS overlay in the top left corner of your screen, with the status "<game name> ready to capture…".
3. Press F11 to start capturing data and reproduce the issue. The Status in the overlay will change to "Recording frametimes XX s".
4. Once you have reproduced the issue, press F11 to finish the data capturing. The Status in the overlay will change to "Processing data".
5. Back to CapFrameX, you can find all the data captures in the left panel of the Analysis tab. Clicking any one of these captures will display the results on the right.
6. To attach both the captured .json and .csv files to your escalation.
If you have any other questions or need further assistance, please feel free to let us know. We’re here to help.
Best regards,
Kent Russel P.
Intel Customer Support Technician
