Problema con el juego Sacred Gold de Steam.

[LozbuL]

Estimado compañeros.

He comprado una Intel Arc A770 de 16gb.  Y cuando he comprado el juego de Sacred Gold en Steam, me ha dado un fallo la gráfica. El juego que vale 2.49 euros actualmente, y que hace años valía 29, 20 euros etc. Ahora me ha dado un error que os voy a comentar.

MÍNIMOS:
SO con soporte:Windows 2000/XP
Procesador:Intel Pentium® III a 800 MHz
Memoria:256 MB de RAM

Gráficos:Tarjeta de vídeo de 16 MB compatible con DirectX 8
DirectX:DirectX® 9.0c
Sonido:Tarjeta de sonido compatible con DirectX
Disco duro:2 GB de espacio en el disco duro
RECOMENDADOS:
Procesador:Intel Pentium® 4, AMD Athlon a 1,4 GHz o superior
Memoria:512 MB de RAM
Gráficos: Tarjeta de vídeo de 64 MB compatible con DirectX 9

* A partir del 1 de enero de 2024, el cliente de Steam solo será compatible con Windows 10 y versiones posteriores.

Una vez que lo hemos instalado, nos vamos al juego, segundo botón del ratón sobre el juego en un menú lateral con el listado de los juegos que tenemos, y le damos a Administrar, luego a ver archivos locales, y se nos abre la carpeta donde está instalado el juego.

Hay que ejecutar el archivo de Config.exe  para activar la Profundidad de 32 bits y  Modo de compatibilidad de video.  Detrás de eso, el juego arrancará y no se quedará bloqueado en la pantalla de arranque de la barra.

Con una tarjeta Nvidia o AMD, el juego ya iría, pero con la Intel Arc A770 16gb nada más iniciar la pantalla y caminar con el personaje un poco, se queda pillada la pantalla y se cierra el juego, quedándose sólo la pantalla del menú de Steam abierta.

Tengo tres ordenadores y uno de una Nvidia y haciendo lo mismo que con la Intel, funciona, pero en el ordenador con la tarjeta Intel Arc A770 de 16gb, le sucede eso.

Como el Directx pone que tiene que ser compatible con

Gráficos:Tarjeta de vídeo de 16 MB compatible con DirectX 8
DirectX:DirectX® 9.0c

Me gustaría saber si pueden saber si necesitamos una nueva actualización para que nos funcione el juego de Sacred Gold de Steam o otra plataforma de juego.

Un saludo y espero sus respuestas.

[JedG_Intel]

Hi LozbuL,

Por favor, ten en cuenta que solo puedo apoyarte en inglés. He utilizado una herramienta de traducción web para traducir esta respuesta, por lo tanto, puede haber alguna traducción inexacta.

I understand that you are having issues with Sacred Gold on Steam. Please share the information below for me to address this concern correctly.

1. Was this working fine before?

2. Did you make any recent changes to the system?

3. Were you able to play the game after running it in compatibility mode?

4. If possible, please attach a short video clip.

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I'm looking forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[LozbuL]

Hi,  JdG_Intel.

1. Yes, it used to work with my previous Nvidia graphics card. MSI rxt 1660 6gb ram. My brother had AMD graphics card. He was doing. But, we have bought two identical 16gb Intel Arc A770  cards and the same thing happens to us.

2. No, only update the motherboard drivers and windows OS drivers.

3. No, the same thing happens to me when I start the game, I play immediately, the game stays locked and the game screen closes. Whether running it with compatibiliy mode or normally, it happens.

Remember that if you want to try the game through Steam it costs about 2 euros or something.  Before entering the game to play, enter the game directory and run it in the Config.exe file and check the video mode compatibility options and the 32-bit depth, because if you don't, the game will be stuck in the game loading bar. For it to work on Windows 7, 10 and 11 with Nvidia and AMD, which were the graphics card companies that existed at the time, they said that this problem was solved. The thing is that with an Nvidia or AMD it works very well, and since I bought this one, it blocks me where I show the video. It doesn't matter which character lame or what they do, the same thing always happens.

I think you need an update to the Intel Arc A770 16GB graphics drivers.

[LozbuL]

It has to be the problem with the graphics, which needs a driver update for it to work better, because with Windows 11 and with Nvidia and AMD, both my brother and I have done well. Unless it's something else, but it surprises me, because it's the same PC, the same OS. everything is the same except the graphics card which is a 16gb Intel Arc A770

[LozbuL]

What I can tell you is that I tried the Sacred 2 Gold, and it works very well. The difference is that Sacred Gold, which is the first part of the saga, was released when Windows XP was available, with DirectX 9c compatible with 8. While, the Sacred Gold 2 game was released with the compatibility of:

OS: Microsoft® Windows XP (32 / 64 Bit) with Service Pack 3 / Vista (32 / 64 Bit) with Service Pack 1

[JedG_Intel]

Hi LozbuL,

Thank you for sharing additional information.

Upon checking the files that you attached, it seems that you shared your system's information but what I'll need is for you to generate SSU report. Additionally, I would like you to try the troubleshooting steps below.

 1. Run the game as Administrator:

 - Right-click the game executable file.

 - Click Run as Administrator.

 - When prompted by the User Account Control (UAC) click Yes.

2. Use different Compatibility settings:

 - Right-click the game executable file.

 - Click Properties.

 - Click the Compatibility tab and enable any of these options (one at a time):

 - Reduce color mode

 - Run in 640x480 screen resolution

 - Disable display scaling on high DPI settings

 - Run this program as an administrator

For reference: Running Older PC Games on Windows® 10 and Intel® HD/UHD Graphics

Should you encounter the same issue after the recommendations above, please share the SSU report.

Best regards,

Jed G.

Intel Customer Support Technician

[LozbuL]

Hi, Jed G.

I'm sorry to have bad news, but it keeps happening and it hasn't been resolved. The same problem keeps happening, when I start the game and walk a little with the character, the screen stays locked or frozen, and the game closes.

I have bought the second part of the game called Sacred Gold 2, and with this it works well. I think that like in the first game the game requirements were windows 2000/XP

And on the other hand, in the Sacread Gold 2 it is Windows XP (32/64bit) with Service Pack 3/ Vista (32/64bit) with service Pack 1. There is a conflict in the graphics card drivers with service Pack 3, now that there is no logical explanation. With an Nvidia or AMD the game works well with my computer and my brother's computer, which are the same, and with this graphics card, it doesn't work with that game. I think it needs an update and refine the drivers for it to work.

Sincerely, Eugene.

[JedG_Intel]

Hello LozbuL,

I'll be conducting an investigation internally to identify the root cause of this issue but before that, please generate SSU report and share the results.

Best regards,

Jed G.

Intel Customer Support Technician

[LozbuL]

Dear Jed G

I send you what you asked me for. I still think that it is a matter of the graphics card that its drivers are not refined for this game or others with directx 8 and 9. I have found in a Steam forum, some files that seem to work, but it gives some errors, allowing the game to be played by Sacred Gold. It's strange because it doesn't seem like an official update, and I would like them to look at it so that it is implemented in the drivers of the Intel cards, which they are now releasing, like mine, the Intel Arc A770 16GB.

https://steamcommunity.com/app/12320/discussions/0/3276939823286332361/

But, it gives some errors, because sometimes it fails, that's why I know it's a thing of the graphics card drivers.

Greetings Eugene

[JedG_Intel]

Hello LozbuL,

I'll be conducting an investigation now and I'll give you an update as soon as possible.

Best regards,

Jed G.

Intel Customer Support Technician

[Felipe_Intel · Accepted solution]

Hello all, sorry for the delayed response. A fix for this issue has been included in driver 32.0.101.6913. Please download and install this or a newer driver.

You can find our drivers in the link below

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

[NormanS_Intel]

Hello LozbuL,

I hope you had the opportunity to review the information we posted. At your earliest convenience, please let us know so we can determine the best course of action to resolve this matter efficiently.

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello LozbuL, 

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Norman S.

Intel Customer Support Engineer