Problemas con gráficos limitados

[gamblingproblems]

Hola

A quien corresponda tengo un problema relacionado con un juego que dice que descargue sombreadores pero falla en ese instante y solo me deja en 23% de carga.

Anexo captura de datos y pido ayuda por que no puedo iniciar el juego de mortal kombat

Saludos 

[JayB_Intel]

Hello gamblingproblems,

Por favor, ten en cuenta que solo puedo apoyarte en inglés. He utilizado una herramienta de traducción web para traducir esta respuesta, por lo tanto, puede haber alguna traducción inexacta.

Before we proceed, please be informed that your Acer Aspire A515-54G is an OEM device, we will try to assist you with general troubleshooting steps even if it’s something not traditionally covered in our support. However, if the issue still persists, you will have to contact the Original Equipment Manufacturer of your device. Your device manufacturer may have altered features, incorporated customizations, or made other changes to some components for better compatibility with your system.

Are you having issues with just 1 game? How about the other games? Also, may we know what are steps you have tried to troubleshoot the issue?

Best regards,

Jay B.

[JayB_Intel]

Hello gamblingproblems,

Were you able to check the previous post? Let us know if you still need assistance.  

Best regards,

Jay B.

[ACarmona_Intel]

Hello Gamblingproblems,

We are checking in with you, as we have not heard any response from you.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Gamblingproblems,

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead.

Best regards,

Carmona A.

Intel Customer Support Technician