Problemas con tarjeta grafica intel iris xe max en inspiron 7506 2n1, pantalla azul

[elopez]

Con todo actualizado, sale pantalla azul, se reinicia y el scan dice que todo está bien. También se calienta demasiado. Necesito ayuda al respecto. Me he comunicado a Dell y pasan el scan y que todo está bien, pero a diario me ocurre el mismo error. Buscando información veo que aparenta ser error de la tarjeta gráfica.

[David_G_Intel]

Hello elopez

Thank you for posting on the Intel️® communities. 

Nuestro soporte solo se brinda en inglés. Es posible que no podamos traducir las capturas de pantalla adjuntas al post. Para ayudarlo mejor, utilizamos una herramienta de traducción, por lo tanto; es posible que la traducción no sea completamente precisa.

Our support is limited with laptop systems as we are unable to replace components or complete in-depth troubleshooting for them. We can run some diagnostics on your system to confirm that everything is up to date and the processor is running fine, if your laptop is overheating or if the bluescreens continue, you must work with the OEM to resolve this. To check the information mentioned previously, please share the following:

• Intel® System Support Utility (Intel® SSU) results
  • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
  • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  
• Intel® Processor Diagnostic Tool results:
  • https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool
• Pictures of the blue screens
• What diagnostic tool do you use?
• Do you remember the stop codes that came with the blue screens?

Regards, 

David G 

Intel Customer Support Technician 

[David_G_Intel]

Were you able to check the previous post?  

Let us know if you still need assistance.  

Best regards,  

David G.  

Intel Customer Support Technician  

[David_G_Intel]

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.   

Best regards,  

David G. 

Intel Customer Support Technician