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Problems with Arc App and its tools

Laurentiu9625
Beginner
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I have a Lenovo Yogga Pro 9i laptop and a Lenovo Ithink Thunderbolt 4 dockstation. I have 2 monitors, peripheral devices, and the Ethernet cable connected to the dockstation. I installed the Arc Graphics application, and the internet was no longer working and Windows was giving me a notification that the USB is unrecognized. I tried to disconnect everything from the dockstation and restart it and I noticed that then the internet works when I only reintroduced the Ethernet cable to the dockstation. After that, I thought it could be from the drivers and applications from Intel and I uninstalled everything from Intel Graphic Device with the Display Driver Uninstaller program. I reinstalled the Intel display driver only with Windows Update twice and I notice that the internet is working again and things are as before. I am convinced, therefore, that the problem is with Arc. So even if it seems a cool app, I do not plan to intall it ever again until I know this problem is solved. I stayed an entire day almost to identify the problem and to corect it.  

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Jean_Intel
Employee
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Hello Laurentiu9625

 

Thank you for posting in the Intel Communities. We see that you are experiencing issues with the ethernet connection when using the Ethernet Port of your Docking Station when the Intel Arc tool is installed. Based on the information you provided, it seems as if the issue is not related to the Arc software and instead may be a problem with your docking station. We would like to recommend you contact Lenovo support to confirm that your docking station has been validated to work with your system or with the docking station manufacturer for further support. If they determine that the error message is with the graphics driver or application, we would be more than happy to continue assisting you.

 

Best regards

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
369 Views

Hello Laurentiu9625,

 

Since we have not heard back from you, we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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