RTX2060 (Mobile) Not Detected, Intel(R) PCIe Controller(x16) -1901 Code 10

[Arglax]

Hello!

My Unit is Acer Predator Helios 300 PH315-53 i5-10300H, RTX2060, 32GB RAM, 1TB HDD, Intel RAID 0 512GB [300GB SSD(Boot), 200GB SSD]

Problems:

1. NVIDIA GeForce RTX 2060 (Mobile) GPU is not detected.
- in the BIOS, it shows "unknown" with around 1200mV and 1350MHz
- I cannot use (my) this dedicated video card.

2. Following problem 1, I checked the device manager in the Display Adapters, the rtx2060 graphics card was formerly present when viewed with the "View Hidden Files", however, after attempting to reset my PC (but keeping my files) for a clean installation of the OS, it's gone.

3. In the device manager, under System Devices, Intel(R) PCIE Controller (x16) - 1901 is not working. Error code 10 (Device Cannot start; An ACPI Power Object Failed to Transition State)

What I think the cause was:

1. When I was updating to the most recent Studio Driver through GeForce Experience, it was all good halfway and then it did not complete because it suddenly showed that the graphics card is NOT compatible.

What I've tried:

1. Resetting my PC - didn't help, just made me lose non-factory included programs

2. Updating Nvidia Display Driver - didn't help, only always shows that I "don't" have a compatible graphics card 3. Used DDU in safe mode, cleaned nvidia, restarted, still no luck 4. Removed the battery from the laptop for 5 minutes, restarted, bios still shows unknown on graphics card but with voltage and frequency info for it

More Information:
1. My dedicated graphics card is no longer showing up in CPU-Z.
2. I tried to rollback to Windows 10 and am fumbling through my OEM's drivers. So far, the RTX2060 still does not show up in display adapters, and the PCIE Controller is still code 10

*When installing NVIDIA Graphics Driver 546.01
a. NVIDIA Installer cannot continue
b. NO NVIDIA GPU is detected on your system c. This graphics driver could not find compatible graphics hardware.

I have attached my SSU txt file report below. Thanks!

[Alberto_R_Intel]

Arglax, Thank you for posting in the Intel® Communities Support.

For this scenario, it is important to mention that on a mobile device, such as a laptop, everything is customized by the manufacturer of the computer, they can enable/disable features and functions on the device as well as BIOS settings. Additionally, they did the integration of all the parts and they provide the warranty on them as well.  They might be able to reproduce the issue using the same exact machine you are working with, provide a fix for it, do a physical inspection of the computer if needed, provide further suggestions, and ultimately replace the laptop under their warranty policies

So, in this case, the next thing to do will be to get in contact directly with Acer Support so they can further assist you on this topic:

https://www.intel.com/content/www/us/en/support/articles/000007334/processors.html

https://www.acer.com/us-en/support

As an option, you can also get in contact directly with Nvidia Support as well for further technical assistance on this matter:

https://www.nvidia.com/en-us/support/

Regards,

Albert R.

Intel Customer Support Technician

[Ammad]

Hi Arglax,

Did you find a solution to this? I have the same exact laptop and I also tried all the solutions you mentioned and many more actually but nothing works. This started happening after I had some hardware repairs done for no power. My guess is a bad capacitor.

Let me know what happened to your device, it would be a great favor!

[Arglax]

Thank you for your attention. I've reached out to ACER for technical support and plan to visit their physical store. I'll provide an update in this thread with the solution for potential future reference.

[Alberto_R_Intel]

Arglax, You are very welcome, thank you very much for your response.

Perfect, it is great to hear that you were able to contact Acer and that they will be able to inspect your machine. And yes, if you can share the solution that will be great for all the Intel® community.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Arglax, I just wanted to check if there are any updates from Acer and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Arglax, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician