Random and intense display flickering when connected via RDP (Arc Pro Graphics)

[hOWdIDigEThERE]

My work gave me a new laptop a few weeks ago. It's a ThinkPad P16s Gen 3 with Intel Arc Pro Graphics / NVidia RTX 500 Ada.

I connect to that laptop via RDP from my home Desktop so I can use all 3 of my monitors, via a hardwired LAN connection. Connection is great and this had been the set up for years with my old laptop with no issues.

With this new laptop, however, once in a while, usually during Teams calls while sharing my screen, but not always, the screen would start to flicker like crazy every time I move the mouse, with ghosting and image retentions. If I disconnect and reconnect the RDP session, the problem would go away.

Despite ensuring all drivers are up-to-date (via Lenovo Vantage), issue remains.

I tried attaching a MP4 video but it wouldn't let me. Here is one on my Google Drive:

https://drive.google.com/file/d/1hhybkOYygOQOa_7oqjqXFiFwTzN1jLCv/view?usp=sharing

(I blurred it due to the sensitive data shown)

[ArchieD_Intel]

Hi hOWdIDigEThERE,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

Have you tried contacting Lenovo about this issue?

What are the troubleshooting steps that you tried so far other than the driver update?

Have you used Display Driver Uninstaller (DDU) to completely remove all residual drivers and installed a new one?

Have you tried adjusting the graphics settings?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi hOWdIDigEThERE,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Archie D.

Intel Customer Support Technician

[hOWdIDigEThERE]

@ArchieD_Intel 

I have the SSU results but I don't want to share it here. Please let me know how I can share with you privately.

Have you tried contacting Lenovo about this issue?

No, this is a brand new laptop and this issue is not reproducible on demand. It just happened again during a Teams call while my colleagues were sharing videos and screen.

I ran a full diagnostics with Lenovo Vantage and there's no hardware issues.

Contacting CDW (vendor) or Lenovo will not be helpful as the hardware diagnostic pass 100% and all drivers are up-to-date.

What are the troubleshooting steps that you tried so far other than the driver update?

Here are all I have no, with no success: (Remote Host = my work laptop, Client = my desktop computer)

• Set Power Mode to Best Performance (Remote Host)
• Set RDP setting to "Detect connection quality automatically" (Client)
• Updated to latest drivers using Lenovo Vantage. This includes Intel Management Engine Firmware (Remote Host)
• Updated Intel Arc Graphics driver to version 32.0.101.7026 (Remote Host)

What I haven't tried is on the Remote Host, under System -> Display -> Graphics -> RDP and set the GPU preference to something else (e.g. Nvidia) but I don't see why I have to do that because Intel driver should work fine with RDP.

Have you used Display Driver Uninstaller (DDU) to completely remove all residual drivers and installed a new one?

No. This issue existed THE FIRST DAY after my machine was turned on. The likelihood or corrupted drivers is pretty low and I didn't have time to perform this as it's a work laptop.

Have you tried adjusting the graphics settings?

Yes

[ArchieD_Intel]

Hi hOWdIDigEThERE,

Thank you for your update. I've sent an email to your active email address for the next step of the process.

Please check both your Inbox and Spam folder for my email, and once received, kindly acknowledge it.

Best regards,

Archie D.

Intel Customer Support Technician

[VonM_Intel]

Hello hOWdIDigEThERE,

As mentioned earlier, I’ll be conducting further research on this issue and will provide an update in this thread once I have more information.

Best regards,

Von M.

Intel Customer Support Technician