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Lnj00
Beginner
295 Views

Regarding Intel display driver. Currently our system using latest display driver :https://downloadcenter.intel.com/download/29426/Intel-Graphics-Windows-10-DCH-Drivers?product=80939.

Little background for understanding:

  • Our current system uses 64bit processor which provides 3 video output in parallel. Port1, Port2, and Port3
  • Port1 and Port2 are always cloned and that is our product requirement. That means both port will have same content and this is done by the predefined display setup while installing software in new system.
  • Port 3 display is always extended type, this is also done by the predefined display setup while installing software on new machine.

Our product uses customized hardware which supports Win10 on that. We have 2 DP port for display output, when we connect both port with GE display, we don’t see any problem. However, when we connect DIVA displays, we see change in the port assignment settings.

 

We are observing strange behavior in our system when we connect DIVA display. We have two display out put in our product and it is pre-programmed, assigned with a port number and functionality. When we connect DIVA display, all settings related port numbers are getting changed.

 

Is there any data from Intel display driver changes display settings when we connect DIVA display?

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8 Replies
AlHill
Super User
160 Views

Privide you processor model number, and the laptop or system/motherboard model number, and your version of windows 10 (1909?).

 

Doc

 

Lnj00
Beginner
160 Views

Processor - Atom E3950

Its customized mother board, there is no model number for that. Our mother board supports 2 DP display port and 1 eDP port.

Windows 10 Enterprise LTSC 1809 2019

System Type: 64-bit Operating system

 

 

AlHill
Super User
160 Views

Download, run, and attach (using the paperclip) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Then, an Intel support engineer can assist you.

 

Doc

 

Wanner_G_Intel
Moderator
160 Views

Hello Lnj00,

 

Thank you for submitting your question on this Intel® Community.

 

To better assist you, please provide us with the report requested by Al.Hill, and the following report:

 

  • DxDiag* report
  1. Go to Start > Run or Windows Key + R.
  2. On the Run prompt, type "dxdiag" then click OK.
  3. On the DirectX Diagnostic Tool window, click on Save All Information.
  4. Browse to a folder, type in a filename then click Save.

 

Also, is there any chance you could let us know if you are able to reproduce this behavior with older graphics driver versions? If so, which driver versions?

 

Wanner G.

Intel Customer Support Technician

Lnj00
Beginner
160 Views

Hello Wanner,

 

We have tried with old display driver it is also giving same issue when we connect DIVA display.

Version : igfx_win10_100.7755.exe.( https://downloadcenter.intel.com/download/29335?product=96488)

 

We are facing this issue only when we connect DIVA displays. When we connect our GE displays it is working fine.

 

Wanner_G_Intel
Moderator
160 Views

Hello Lnj00,

 

Thank you for your response.

 

To better assist you, we would like to gather more information about your system configuration.

 

  • Please generate a graphics report with the monitors connected to your computer

 

1. Launch the Intel® Graphics Command Center or Intel® Graphics Control Panel with the GE display connected to the computer.

2. Launch the Intel® Graphics Command Center or Intel® Graphics Control Panel with the DIVA display connected to the computer.

 

  • Steps to generate the report.

 

  • Open the Intel® Graphics Command Center
  1. Go to Support > System Diagnostic > and generate the report

 

  • Open the Intel® Graphics Control Panel.
  1. Click on "Options and Support".
  2. On the "Information Center" tab, click on "Save" and choose a location on your computer to save the report.

 

  • Also, please attach the DxDiag* report.

 

  • To make sure we understood the issue well, when you connect the DIVA display to the computer, you get display, but the order of the monitors is wrong.

 

Wanner G.

Intel Customer Support Technician

Wanner_G_Intel
Moderator
160 Views

Hello Lnj00,

 

If you still need further assistance, please let us know. We will be glad to help you.

 

Wanner G.

Intel Customer Support Technician

Wanner_G_Intel
Moderator
160 Views

Hello Lnj00,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question. We will be glad to help you.

 

Wanner G.

Intel Customer Support Technician

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