Request for fix black texture issue in marvel's Spider man 2 with intel Iris Xe Graphics

[viituuu]

Again.
I come to ask you to solve the black screen problem on the Intel Iris Xe integrated GPU in Marvel Spider Man 2, I know that the Intel Iris Xe GPU does not meet the minimum requirements of the game, but many games do not meet them either and you have fixed some bugs, such as Marvel Spider Man Remastered and Ghost of Tsushinima, if this is a problem that cannot be fixed, tell me
these are my configurations:
CPU: Intel Core i5-1135g7
GPU: Iris Xe Graphics
RAM: 2x8 3200MHz
SSD: 256GB NVMe
Windows 11

Here are the videos that show the problem

https://youtu.be/6JvvT7ifrEs?si=CgOIi4BVezzadnR_

https://youtu.be/3CPbT2pzNmc?si=jpW8sHKaJxrhu_nY

[RandyT_Intel]

Hello viituuu,

Your CPU (Intel Core i5-1135G7) and GPU (Iris Xe Graphics) are below the recommended specifications, especially the GPU, which is significantly less powerful than the recommended. You might be able to run the game on lower settings, but performance could be an issue.

Optimizing your drivers can help improve performance, but it might not be enough to meet the system requirements for Marvel’s Spider-Man 2, given your current hardware. Therefore, even with optimizations, you might still experience performance issues.

Best regards, 

Randy T. 

Intel Customer Support Technician 

[viituuu]

I just want Intel to fix this texture bug, and possibly optimize it a little, the game isn't running too badly, it can reach 40 fps without any problems, this is already playable for a lot of people

[RandyT_Intel]

Hello viituuu,

I will discuss this with our team to see if we can address your concern regarding the texture bug and potential optimizations. Let me check if there's something we can do about it, and I'll get back to you with any updates. Your feedback is valuable to us, and we appreciate your patience.

Best regards, 

Randy T. 

Intel Customer Support Technician 

[viituuu]

ok, thanks

[RandyT_Intel]

Hello viituuu,

I wanted to provide you with an update regarding your support case with us.

Upon reviewing your account, I noticed that there is another case currently open under your name. To prevent any duplication or confusion, I wanted to inform you about this. Rest assured; we are actively working on your other case to ensure a timely resolution.

Best regards, 

Randy T. 

Intel Customer Support Technician 

[viituuu]

 I appreciate it, should I exclude the other cases and leave only this one? since they are the same subject

[viituuu]

Can you give me updates?