Hi, I am Pradeep
I having some uncommon issues going on my laptop. while charging the laptop the Graphics driver goes crazy and flickering my screen like old tv antenna playing the programs and my Graphics command center also corrupted. In battery mode display working fine. and i have checked the hardware things like motherboard, display cable and charger and battery and even display also and even I changed OS also.
My Specs
HP Elitebook 840 G5
Intel 8th gen i5-8350U with Intel UHD 620 Graphics.
(8x2) 16GB Crucial DDR4 2666Mhz Ram.
500GB WD Blue SSD.
Windows 11 Pro 23H2
Graphics Driver version: 31.0.101.2121.
I have attached the media and SSU files for further informations.
Can you provide the solutions for this
1 解決方案
You may want to follow this article for some possible solutions:
https://www.intel.com/content/www/us/en/support/articles/000026580/graphics.html
I also noticed from the logs that you are using the latest graphics driver from hp. You can try using the generic driver from intel to see if it makes any difference. You can download it from this link: https://www.intel.com/content/www/us/en/download/776137/intel-7th-10th-gen-processor-graphics-windows.html
However, it is recommended that you use the driver from hp, as it is designed for your computer. You can find it in this link: https://support.hp.com/us-en/drivers/hp-elitebook-840-g5-notebook-pc/18491271
If the issue persists after trying these steps, it may be a hardware problem, as the display works fine with the battery only. To further troubleshoot the issue, you can try using a different charger or removing the battery and powering on the system with the charger only.
You can also refer to this hp website for more information
: https://www.hp.com/us-en/shop/tech-takes/how-to-stop-laptop-screen-flickering
https://www.intel.com/content/www/us/en/support/articles/000026580/graphics.html
I also noticed from the logs that you are using the latest graphics driver from hp. You can try using the generic driver from intel to see if it makes any difference. You can download it from this link: https://www.intel.com/content/www/us/en/download/776137/intel-7th-10th-gen-processor-graphics-windows.html
However, it is recommended that you use the driver from hp, as it is designed for your computer. You can find it in this link: https://support.hp.com/us-en/drivers/hp-elitebook-840-g5-notebook-pc/18491271
If the issue persists after trying these steps, it may be a hardware problem, as the display works fine with the battery only. To further troubleshoot the issue, you can try using a different charger or removing the battery and powering on the system with the charger only.
You can also refer to this hp website for more information
: https://www.hp.com/us-en/shop/tech-takes/how-to-stop-laptop-screen-flickering
連結已複製
1 回應
You may want to follow this article for some possible solutions:
https://www.intel.com/content/www/us/en/support/articles/000026580/graphics.html
I also noticed from the logs that you are using the latest graphics driver from hp. You can try using the generic driver from intel to see if it makes any difference. You can download it from this link: https://www.intel.com/content/www/us/en/download/776137/intel-7th-10th-gen-processor-graphics-windows.html
However, it is recommended that you use the driver from hp, as it is designed for your computer. You can find it in this link: https://support.hp.com/us-en/drivers/hp-elitebook-840-g5-notebook-pc/18491271
If the issue persists after trying these steps, it may be a hardware problem, as the display works fine with the battery only. To further troubleshoot the issue, you can try using a different charger or removing the battery and powering on the system with the charger only.
You can also refer to this hp website for more information
: https://www.hp.com/us-en/shop/tech-takes/how-to-stop-laptop-screen-flickering
https://www.intel.com/content/www/us/en/support/articles/000026580/graphics.html
I also noticed from the logs that you are using the latest graphics driver from hp. You can try using the generic driver from intel to see if it makes any difference. You can download it from this link: https://www.intel.com/content/www/us/en/download/776137/intel-7th-10th-gen-processor-graphics-windows.html
However, it is recommended that you use the driver from hp, as it is designed for your computer. You can find it in this link: https://support.hp.com/us-en/drivers/hp-elitebook-840-g5-notebook-pc/18491271
If the issue persists after trying these steps, it may be a hardware problem, as the display works fine with the battery only. To further troubleshoot the issue, you can try using a different charger or removing the battery and powering on the system with the charger only.
You can also refer to this hp website for more information
: https://www.hp.com/us-en/shop/tech-takes/how-to-stop-laptop-screen-flickering
