Screen Flicket/ Tear/ Glitch when Integrated graphics is used for display

[mechzombie]

Since a couple of months I am seeing the screen flicker/ tear/ glitch randomly while using any browser/ CAD softwares.

Below is the laptop config, all updated

Laptop: Asus Rog Strix G16

Processor: Intel(R) Core(TM) i9-14900HX (2.20 GHz)

Graphics: Nvidia RTX 4060

Windows: Windows 11 Home (24H2)

I have even tried Windows Reset, there's no change and the issue still occurs randomly. Frequency of the has increased enough to make the laptop unusable.

In NVIDIA settings, Display mode is set to Optimus and shows current status as Integrated Graphics. If I select Nvidia GPU only the issue doesnt occur.

Kindly assist in getting it resolved. I have atttached 2 screenshots to explain the issue.

[KennethB_Intel]

Hello mechzombie,

Thank you for reaching out. I understand that you are experiencing screen flickering, tearing, and glitches when using the integrated graphics on your ASUS ROG STRIX G16 laptop, especially while using browsers and CAD software. I would be happy to help resolve this issue.

To proceed with the investigation, may I ask for the following details:

1. Does the issue occur only when using specific applications (e.g., Chrome, AutoCAD), or does it happen even on the desktop or other programs?
2. Is there any external monitor connected when the issue occurs, or is it only on the built-in display?
3. Have you noticed any patterns in when the issue occurs (e.g., after waking from sleep, during high CPU usage, or while charging)?
4. How often does the issue occur? Is it consistent or intermittent?
5. Have you made any recent changes to the system, such as installing new software, updates, or hardware before the issue happened?
6. Could you please provide us the SSU logs of your system? You can find instructions on How to get the Intel® System Support Utility Logs on Windows*

Once I have this information, I will be able to provide more accurate steps to resolve the issue.

Looking forward to your response.

Best regards,

Kenneth B.

Intel Customer Support Technician

[mechzombie]

Hi Kenneth,

Thank you for the quick reply.

1. Does the issue occur only when using specific applications (e.g., Chrome, AutoCAD), or does it happen even on the desktop or other programs?  - Usually noticed while using browser and CAD softwares
2. Is there any external monitor connected when the issue occurs, or is it only on the built-in display? - When no external monitor is connected and running in AC power. If external monitor is also conneted then both the displays works fine in both AC and battery.
3. Have you noticed any patterns in when the issue occurs (e.g., after waking from sleep, during high CPU usage, or while charging)? - So far I have noticed while charging only. If only browser is open then also this issue happens (nvidia is inactive during this time)
4. How often does the issue occur? Is it consistent or intermittent? - very often and almost consistent
5. Have you made any recent changes to the system, such as installing new software, updates, or hardware before the issue happened? - No changes, issue started almost 2 months back, no new software or hardware installed. Same issue after fresh windows install
6. Could you please provide us the SSU logs of your system? You can find instructions on How to get the Intel® System Support Utility Logs on Windows* - I have attached 2 logs, one on AC power and one on Battery if that helps filtering the issue.

I have also updated both Nvidia and intel drivers. Also in regards to browser this I have tried using Chrome, OperaGx, mozilla, Microsoft Edge, all had the same issue. 

Even while typing this reply is gliched multiple times. I have attached a video of the same.

Please let me know if you need any further information.

[KennethB_Intel]

Hello mechzombie,

Thank you for your response and providing all the requested information. To help resolve the issue, I kindly recommend updating your Intel Graphic driver to version V32.0.101.6790. Please visit ROG Strix G16 (2024) | Gaming Laptops｜ROG for updating the drivers.

If issue persist, you may also want to consider updating other drivers in this website to ensure that you are using the original equipment manufacturer's driver.

Once you have done the steps above, please let me know the outcome.

Looking forward to your response.

Best regards,

Kenneth B.

Intel Customer Support Technician

[mechzombie]

Hi Kenneth,

I have updated intel drivers from the above link, still the same issue persists.

Bios/ nvidia driveres are already upto date.

Please advice on the next step.

[KennethB_Intel]

Hello mechzombie,

Thank you for the update. This time, kindly try performing a clean installation using the Intel generic drivers from the link below:

Download the Latest Graphics Driver 

• 32.0.101.7076 (Latest)

Execute a Clean Installation During Driver Installation

1. Click the .exe to initiate the driver installation.
2. Agree to the Intel Software License Agreement.
3. Click the checkbox to Execute a clean installation.

• A clean installation removes all old drivers and restores Intel settings to the default value

1. Click Start to begin the install.
2. Reboot the system if prompted.

After doing all the steps above, could you please let me know how it went?

Thank you!

Best regards,

Kenneth B.

Intel Customer Support Technician

[mechzombie]

Hi Kenneth,

I have done a clean install as suggested. I have used the laptop for an hour after the clean install, issue is still there but very much reduced in terms of frequency.  Glitch happened around 10 times in last one hour, before clean install the laptop was not usable while charging.

Any further refinement can be done to get rid of the issue completely?

[KennethB_Intel]

Hello mechzombie,

Thank you very much for your update and for confirming the results after performing a clean installation. I appreciate your continued patience and cooperation.

I will now conduct a more thorough internal investigation to better understand the issue and identify the appropriate next steps. Please allow me some time to complete this process.

I will provide you with an update as soon as I have more information to share.

Thank you once again.

Best regards,

Kenneth B.

Intel Customer Support Technician

[KennethB_Intel]

Hello mechzombie,

In order to determine whether this is related to a driver or hardware concern, I kindly ask for your assistance in providing the following information:

• A screen recording showing the display behavior in two scenarios:
  • When the laptop is connected to AC power
  • When the laptop is running on battery power
• Have you tried using a different laptop charger to see if the issue persists?
• Was the display functioning properly before? If yes, may I know if there were any recent changes or installations made before the issue started?
• Kindly confirm the exact model of the display cord you are currently using.

This information will help me further assess the issue. Once you have provided the requested details, I will coordinate the case for further investigation.

Just to set your expectations, please be advised that the product you are reporting is an OEM (original equipment manufacturer) device. I will try my best to help you with your concern, but please be aware that my support may be limited because I am unfamiliar with the OEM-designed technology, settings, and customizations on your system.

I look forward to your response so I can continue assisting you.

Best regards,

Kenneth B.

Intel Customer Support Technician

[mechzombie]

Hi Kenneth,

Thank you for the continuous support.

• Glitch issue is less frequent, making a video of that will be difficult now.
• I don't have access to another Charger
• This issue started almost 2 months back. 
• I have purchased this laptop from Canada and currently using in India, so I had to change the Power Cable, Adapter is the original Asus one, Power Cable is from Storite (using it from almost 1.5 year). I have asked my parents to Ship the Original Asus Power Cable, will take 2-3 days for that. I can try and report back if there's any change using that power cable.

No software changes were made by me since the issue started, infact whatever softwares I installed on day 1 of receiving latop are still the same. Only installed the regular Microsoft related updates and with any drivers (nvidia/ intel/ asus softwares etc).

[KennethB_Intel]

Hello mechzombie,

Thank you very much for the update and for sharing these details. I appreciate your patience while I continue to look into this matter.

Please allow me some time to conduct a more thorough internal investigation to better understand the issue and identify the appropriate steps to take. I will make sure to provide you with an update as soon as possible once I have more information to share.

Thank you.

Best regards,

Kenneth B.

Intel Customer Support Technician

[KennethB_Intel]

Hello mechzombie,

Apologies for the confusion. I will wait for the results after you test with the original ASUS power cable before I we proceed with the next step. Please let me know once you have completed the test so we can proceed accordingly.

Thank you for your cooperation.

Best regards,

Kenneth B.

Intel Customer Support Technician

[KennethB_Intel]

Hello mechzombie,

I wanted to follow up regarding the ASUS power cable testing mentioned in my previous message. Kindly let me know once you have completed the test so I can continue assisting you with the next steps.

Thank you for your time and cooperation.

Best regards,

Kenneth B.

Intel Customer Support Technician

[mechzombie]

Hi Kenneth,

Thank you for the continuous support.

I have tested with the original power cable too. Same issue still exists. 

After the clean driver install the issue is very much reduced and laptop is managable to use but at the end of the day the issue still exists.

During the last couple of days I haven't notices the issue while using Browsers (Chrome and OperaGx I have tried), but while using a CAD software the screen gliched. Also when the software is open and kept idle the glitch is not coming, only when I use the software like rotate a 3d model, move around etc its happening.

I’ve attached a screenshot of the Task Manager. While playing a YouTube video and using the CAD software, the GPU activity graph spikes rapidly — particularly the 3D engine on the Intel GPU, which consistently maxes out.

[mechzombie]

Hi,

Attaching a video of the glitch (at the end of the video) and Intel GPU while using Gogole Chome (only scrolling the youtube page, no video is being played while recoring)

[KennethB_Intel]

Hello mechzombie,

Thank you for the update and for sharing the additional details, screenshots, and video.

I understand that the issue has been reduced after the clean driver installation, but it still persists during specific usage scenarios, especially with CAD software. I also noted the GPU activity spike you observed.

I will conduct further investigation internally to better understand the behavior and determine the next steps. I will provide an update as soon as I have more information.

Thank you for your continued cooperation.

Best regards,

Kenneth B.

Intel Customer Support Technician

[KennethB_Intel]

Hello mechzombie,

Thank you for your patience. Based on the observed symptoms and the results of the troubleshooting steps performed, the issue appears to be hardware-related. I kindly recommend coordinating with ASUS for further assistance, as they are best equipped to support hardware concerns related to their products.

Please be advised that I will now go ahead and close this ticket. If you require further assistance, please feel free to submit a new inquiry, as this thread will no longer be monitored.

Thank you for your understanding.

Best regards,

Kenneth B.

Intel Customer Support Technician