Screen stays black after booting Ubuntu 22.04 on BMAX 6Pro with Intel Iris Plus Graphics G7

[GustavoCar]

I am encountering an issue when trying to boot Ubuntu 22.04 on a BMAX 6Pro mini PC. The system boots successfully, but the screen stays black after the boot process. However, I can connect via SSH, and the system is running in the background without issues. The problem seems to be related to the GPU, as the display does not show anything after the boot process.

Details:

• Processor: Intel(R) Core(TM) i5-1030NG7 CPU @ 1.10GHz
• GPU: Intel Corporation Iris Plus Graphics G7 (Ice Lake)
• Motherboard: BMAX 6Pro Mini PC
• Ubuntu Version: 22.04

What I've tried so far:

1. Booting with nomodeset: This allows the system to boot, but the resolution cannot be changed. The display is functional but limited in terms of resolution.

2. Using i915 parameters: I tried configuring i915 kernel parameters, including force-loading different drivers, but the issue persists.

3. Changing boot parameters: I've attempted multiple boot parameters such as i915.modeset=1, i915.force_probe=*, etc., but none have resolved the black screen issue.

4. Checking logs: The logs indicate that the modesetting driver is being used, and the system loads the i915 kernel module, but no display output is shown.

Symptoms:

• The system boots successfully, but the display remains black.
• The system is accessible via SSH, indicating the system is running, but no video output is shown on the screen.
• Booting with nomodeset works but limits the resolution options.

What I need:

• A solution that allows me to boot without nomodeset and still have access to higher resolutions.
• Any other troubleshooting steps related to the i915 driver or GPU configuration.

Any help or suggestions would be greatly appreciated!

[JohnM_Intel]

Hello GustavoCar,

Thank you for sharing this information with the community. I have gathered all the details you provided and will begin investigating the issue in our lab. Once I have a resolution, I will get back to you promptly.

Best regards,

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hello GustavoCar,

Upon reviewing the specifications of your motherboard, it seems that Windows is the only supported operating system. I recommend reaching out to the manufacturer, BMAX, to verify if Ubuntu is compatible with your BMAX 6Pro Mini PC. Additionally, I would like to confirm if the display functions correctly when using the Windows OS. You can check the specifications through this link.

Best regards,

John Sergio M.

Intel Customer Support Technician