Since Arc A770 update a week ago problems with game Big Ambitions

[Stefan8]

I use an Intel Arc A770 graphics card. A week ago I updated the graphics driver to the latest version. Since then I have been having problems with the game Big Ambitions. Whenever I try to get into a car that belongs to me in the game Big Ambitions, the screen goes black. The music plays for another 2 seconds and then the computer is forced to restart.
When I drive a taxi or do other things in the game, everything is fine. Only when I get into one of my own cars does my computer restart. I have also already performed a driver cleanup and reinstalled the game. But the problem seems to be the new graphics driver from Intel. What can I do?

[DhannielM_Intel]

Hi Stefan8,

Thank you for posting in the community, to further investigate this I want to set your expectation that I will be asking you some questions to narrow down the best possible resolution to this issue. Please answer the following questions below:

1. What graphics driver version you are currently using on your Arc A770?
2. Can you tell me if this is the first time happen or has this been going on before?
3. If this is the first time it happen, can you tell me does this happen after a driver update or Windows update?
4. Have you tried rolling back to previous graphics driver?

This questions will help me analyze more about your situation, I am looking forward hearing back from you.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Stefan8]

I had used the latest driver version, version 32.0.101.5972. I had only installed this driver a few days before. It was only after installing this driver that I had these problems in the computer game.

The last update of Windows 11 was 2 weeks before. During this time I had played this computer game several times without any problems.

The problems only arose when I played again for the first time after the Intel Arc update. From then on, my computer was always forced to restart when I got into one of my cars in the computer game Big Ambitions to drive it. In all other situations in this game there were no problems.
The first few times I was able to drive the car for a few seconds before my computer was forced to restart. Later, immediately after getting in.

I uninstalled graphics drivers several times and also uninstalled Windows updates. The problems remained.
Now I'm using driver version 31.0.101.5522 .
The computer game now works normally again.

At the same time, I also improved the cooling of my m.2 SSD. So I'm not quite sure what the problem was. Either the graphics card or the m.2 SSD was too warm, or both.

[DhannielM_Intel]

Hi Stefan8,

Could request for you to provide a System Support Utility (SSU) as to better understand your entire system information. This will generate a text file that compiles all your system information. You can follow this link for instructions and send the text file here. How to get the Intel® System Support Utility Logs on Windows. After I receive your SSU, I will try to raise this with our Engineers and try this situation on our end.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Stefan8]

# SSU Scan Information
Scan Info:
Version:"3.0.0.2"
Date:"09.05.2024"
Time:"00:00:16.4878506"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"Gigabyte Technology Co., Ltd."
BIOS Mode:"UEFI"
BIOS Version/Date:"American Megatrends International, LLC. F5h , 12/25/2023"
CD or DVD:"Not Available"
Embedded Controller Version:"255.255"
Platform Role:"Desktop"
Processor:"AMD Ryzen 7 5700X 8-Core Processor , AuthenticAMD"
Secure Boot State:"Off"
SMBIOS Version:"3.3"
Sound Card:"USB-Audiogerät"
Sound Card:"Realtek High Definition Audio"
System Manufacturer:"Gigabyte Technology Co., Ltd."
System Model:"X570S AERO G"
System SKU:"Default string"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"Not Available"
- "Intel(R) Arc(TM) A770 Graphics"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"4,00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) Arc(TM) A770 Graphics"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Arc+A770+Graphics"
CoInstallers:"oem12.inf,iDG2_Client_FWU_w10_DS,Internal,Intel(R) Arc(TM) A770 Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmdnd64.sys"
Driver Date:"05.12.2024 02:00 AM"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_e32f6826960c4fe5\igdkmdnd64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"31.0.101.5522"
INF:"oem12.inf"
INF Section:"iDG2_Client_FWU_w10_DS"
Install Date:"Not Available"
Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_e32f6826960c4fe5\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_e32f6826960c4fe5\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_e32f6826960c4fe5\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_e32f6826960c4fe5\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 13, device 0, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_56A0&SUBSYS_38881025&REV_08\6&1CC4FFE2&0&00080019"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"119 Hz"
Refresh Rate - Maximum:"165 Hz"
Refresh Rate - Minimum:"50 Hz"
Resolution:"1920 X 1080"
Scan Mode:"Noninterlaced"
Service Name:"igfxnd"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) Arc(TM) A770 Graphics Family"
- "Memory"
Physical Memory (Available):"40,84 GB"
Physical Memory (Installed):"64 GB"
Physical Memory (Total):"63,90 GB"
- "P0 CHANNEL A"
Capacity:"16 GB"
Channel:"DIMM 0"
Configured Clock Speed:"3600 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"Not Available"
Manufacturer:"Unknown"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"BL16G36C16U4R.M8FB1"
Serial Number:"E3CB2963"
Status:"Not Available"
Type:"Not Available"
- "P0 CHANNEL A"
Capacity:"16 GB"
Channel:"DIMM 1"
Configured Clock Speed:"3600 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"Not Available"
Manufacturer:"Unknown"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"BL16G36C16U4R.M8FB1"
Serial Number:"E3CB24DF"
Status:"Not Available"
Type:"Not Available"
- "P0 CHANNEL B"
Capacity:"16 GB"
Channel:"DIMM 0"
Configured Clock Speed:"3600 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"Not Available"
Manufacturer:"Unknown"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"BL16G36C16U4R.M8FB1"
Serial Number:"E3CB25B6"
Status:"Not Available"
Type:"Not Available"
- "P0 CHANNEL B"
Capacity:"16 GB"
Channel:"DIMM 1"
Configured Clock Speed:"3600 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"Not Available"
Manufacturer:"Unknown"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"BL16G36C16U4R.M8FB1"
Serial Number:"E3CB319D"
Status:"Not Available"
Type:"Not Available"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"F5h, ALASKA - 1072009"
Caption:"Hauptplatine"
Chipset:"Not Available"
Date:"12.25.2023 01:00 AM"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"Gigabyte Technology Co., Ltd."
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"X570S AERO G"
Serial Number:"Default string"
Status:"OK"
Version:"Default string"
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"Not Available"
- "Bluetooth Device (Personal Area Network)"
Availability:"Running or Full Power"
Caption:"Bluetooth Device (Personal Area Network)"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"bthpan.sys"
Driver Date:"06.21.2006 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\bthpan.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.22621.2506"
Index:"0003"
INF:"bthpan.inf"
INF Section:"BthPan.Install"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"09.01.2024 05:13 AM"
Location:"Not Available"
MAC Address:"F8:89:D2:7A:0C:DE"
Manufacturer:"Microsoft"
Net Connection ID:"Bluetooth-Netzwerkverbindung"
NetCfgInstanceId:"{AD086EE0-23D4-47EB-B549-B2FFD3B14CFE}"
PNP Device ID:"BTH\MS_BTHPAN\A&8F4885E&0&2"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Bluetooth Device (Personal Area Network)"
Service Name:"BthPan"
Status:"Enabled"
Type:"Ethernet 802.3"
- "Service Bindings"
Antwort für Verbindungsschicht-Topologieerkennung:
Client für Microsoft-Netzwerke:
Datei- und Druckerfreigabe für Microsoft-Netzwerke:
E/A-Treiber für Verbindungsschicht-Topologieerkennungszuordnung:
Internetprotokoll, Version 4 (TCP/IPv4):
Microsoft-LLDP-Treiber:
- "Intel(R) Ethernet Controller I225-V"
Availability:"Running or Full Power"
- "Caption":"Intel(R) Ethernet Controller I225-V"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Ethernet+Controller+I225+V"
CoInstallers:"Not Available"
Default IP Gateway:"192.168.178.1"
DHCP Enabled:"Yes"
DHCP Lease Expires:"09.15.2024 11:27 AM"
DHCP Lease Obtained:"09.05.2024 11:27 AM"
DHCP Server:"192.168.178.1"
Driver:"e2f.sys"
Driver Date:"06.29.2023 12:00 AM"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\e2f.inf_amd64_bf51b653ec31b8ab\e2f.sys"
Driver Provider:"Intel"
Driver Version:"1.1.4.42"
ETrackID:"Not Available"
Index:"0002"
INF:"oem29.inf"
INF Section:"E15F3.10.0.1..17763"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"192.168.178.30"
IP Subnet:"255.255.255.0"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"09.01.2024 05:13 AM"
Location:"PCI bus 7, device 0, function 0"
MAC Address:"D8:5E:D3:0E:17:9B"
Manufacturer:"Intel"
Net Connection ID:"Ethernet"
NetCfgInstanceId:"{2FD367F8-53FE-4F0D-8447-830B09AA7292}"
NVM Version:"Not Available"
Part Number:"G23456-000"
PNP Device ID:"PCI\VEN_8086&DEV_15F3&SUBSYS_E0001458&REV_01\D85ED3FFFF0E179B00"
Port:"Not Available"
Power Management (Low Power):"Active: Yes, Enable: Yes"
Power Management (Wake On LAN):"Active: Yes, Enable: Yes"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) Ethernet Controller I225-V"
Service Name:"e2fexpress"
Status:"Enabled"
Type:"Ethernet 802.3"
- "Service Bindings"
Antwort für Verbindungsschicht-Topologieerkennung:
Brückentreiber:
Client für Microsoft-Netzwerke:
Datei- und Druckerfreigabe für Microsoft-Netzwerke:
E/A-Treiber für Verbindungsschicht-Topologieerkennungszuordnung:
Internetprotokoll, Version 4 (TCP/IPv4):
Microsoft-LLDP-Treiber:
QoS-Paketplaner:
- "Settings"
*FlowControl:Flusssteuerung:"Rx und Tx aktiviert (3)"
*InterruptModeration:Interrupt-Drosselung:"Aktiviert (1)"
*IPChecksumOffloadIPv4:IPv4-Prüfsummen abladen:"Rx und Tx aktiviert (3)"
*JumboPacket:Jumbo Packet:"1514 (1514)"
*LsoV2IPv4:Large-Send-Offload V2 (IPv4):"Aktiviert (1)"
*LsoV2IPv6:Large-Send-Offload V2 (IPv6):"Aktiviert (1)"
*ModernStandbyWoLMagicPacket:Aktivieren aus S0ix über Magic Packet:"Aktiviert (1)"
*PMARPOffload:ARP-Abladung:"Aktiviert (1)"
*PMNSOffload:NS-Abladung:"Aktiviert (1)"
*PriorityVLANTag:Paketpriorität und VLAN:"Paketpriorität und VLAN aktiviert (3)"
*ReceiveBuffers:Empfangspuffer:"1024 (1024)"
*SelectiveSuspend:Selektives Energiesparen:"Aktiviert (1)"
*SpeedDuplex:Geschwindigkeit und Duplex:"Automatische Aushandlung (0)"
*SSIdleTimeout:Selektives Energiesparen Ruhephase Timeout:"5 (5)"
*TCPChecksumOffloadIPv4:TCP-Prüfsummen abladen (IPv4):"Rx und Tx aktiviert (3)"
*TCPChecksumOffloadIPv6:TCP-Prüfsummen abladen (IPv6):"Rx und Tx aktiviert (3)"
*TransmitBuffers:Übertragungspuffer:"1024 (1024)"
*UDPChecksumOffloadIPv4:UDP-Prüfsummen abladen (IPv4):"Rx und Tx aktiviert (3)"
*UDPChecksumOffloadIPv6:UDP-Prüfsummen abladen (IPv6):"Rx und Tx aktiviert (3)"
*WakeOnMagicPacket:Akt. über Magic Packet:"Aktiviert (1)"
*WakeOnPattern:Akt. bei Musterübereinstimmung:"Aktiviert (1)"
DMACoalescing:DMA-Zusammenführung:"Deaktiviert (0)"
EnableLLI:Low Latency Interrupts (LLIs):"Deaktiviert (0)"
EnablePME:PME (Power Management Event) aktivieren:"Aktiviert (1)"
ITR:Interrupt-Drosselungsrate:"Niedrig (64)"
LLIPorts:LLI-Anschlüsse:
LogLinkStateEvent:Verbindungsereignis protokollieren:"Aktiviert (51)"
WaitAutoNegComplete:Auf Verbindung warten:"Automatische Erkennung (2)"
WakeOnLink:Akt. bei Verbindung:"Erzwungen (2)"
- "RZ608 Wi-Fi 6E 80MHz"
Access Point:
Authentication:
Availability:"Running or Full Power"
Caption:"RZ608 Wi-Fi 6E 80MHz"
Channel:
Cipher:
CoInstallers:"Not Available"
Connection Mode:
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"mtkwl6ex.sys"
Driver Date:"03.23.2022 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\mtkwl6ex.sys"
Driver Provider:"MediaTek, Inc."
Driver Version:"3.3.0.496"
Index:"0001"
INF:"oem21.inf"
INF Section:"AMDWLAN_DEFAULT.ndi.NT"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"09.01.2024 05:13 AM"
Location:"PCI bus 6, device 0, function 0"
MAC Address:"F8:89:D2:7A:0C:DD"
Manufacturer:"MediaTek, Inc."
Net Connection ID:"WLAN"
NetCfgInstanceId:"{36AA5FBC-2F89-4407-BA9E-8262B5B1A9C0}"
Network Name:"WLAN"
Network Type:
PNP Device ID:"PCI\VEN_14C3&DEV_0608&SUBSYS_060814C3&REV_00\6&B8B3ABA&0&0020000A"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"RZ608 Wi-Fi 6E 80MHz"
Profile:
Radio Type:
Receive Rate:
Service Name:"mtkwlex"
Signal Strength:
State:
Status:"Enabled"
Transmit Rate:
Type:"Ethernet 802.3"
- "Service Bindings"
Antwort für Verbindungsschicht-Topologieerkennung:
Brückentreiber:
Client für Microsoft-Netzwerke:
Datei- und Druckerfreigabe für Microsoft-Netzwerke:
E/A-Treiber für Verbindungsschicht-Topologieerkennungszuordnung:
Internetprotokoll, Version 4 (TCP/IPv4):
Internetprotokoll, Version 6 (TCP/IPv6):
Microsoft-LLDP-Treiber:
QoS-Paketplaner:
- "Settings"
BandSelection:Band Selection:"1. Dual Band (0)"
BWSelection24G:2.4GHz channel bandwidth:"1. Auto (0)"
BWSelection5G:5GHz channel bandwidth:"1. Auto (0)"
BWSelection6G:6GHz channel bandwidth:"1. Auto (0)"
CurrPhyMode:802.11ax/ac/n/abg:"1. 802.11ax (0)"
DisableARPOffload:ARP Offload for WOWLAN:"Aktiviert (0)"
DisableGTKRekey:GTK Rekey for WOWLAN:"Aktiviert (0)"
DisableWakeOnMagic:Aktivierung durch Magic Packet:"Aktiviert (0)"
DisableWakeOnPattern:Aktivierung durch Musterübereinstimmung:"Aktiviert (0)"
PreferredBand:Bevorzugtes Band:"1. Keine Einstellung (0)"
RoamIndicateTh:Roaming-Dynamik:"3. Mittel-niedrig (70)"
TxPowerLevel:Transmit Power Level:"1. Am höchsten (0)"
UAPSDSupport:U-APSD Support:"Deaktiviert (0)"
WfdGOOperatingChannel:Miracast prefer band:"Auto (0)"
- "TAP-Windows Adapter V9"
Availability:"Running or Full Power"
Caption:"TAP-Windows Adapter V9"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"No"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"tap0901.sys"
Driver Date:"04.21.2016 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\tap0901.sys"
Driver Provider:"TAP-Windows Provider V9"
Driver Version:"9.0.0.21"
Index:"0014"
INF:"oem65.inf"
INF Section:"tap0901.ndi"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"169.254.123.245;fe80::8414:5803:b44d:ef26"
IP Subnet:"255.255.0.0;64"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"09.01.2024 05:13 AM"
Location:"Not Available"
MAC Address:"00:FF:71:0C:29:70"
Manufacturer:"TAP-Windows Provider V9"
Net Connection ID:"Ethernet 2"
NetCfgInstanceId:"{710C2970-5823-4406-9968-CD6C49CF80B3}"
PNP Device ID:"ROOT\NET\0000"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"TAP-Windows Adapter V9"
Service Name:"tap0901"
Status:"Enabled"
Type:"Ethernet 802.3"
- "Service Bindings"
Brückentreiber:
Client für Microsoft-Netzwerke:
Datei- und Druckerfreigabe für Microsoft-Netzwerke:
Internetprotokoll, Version 4 (TCP/IPv4):
Internetprotokoll, Version 6 (TCP/IPv6):
- "Settings"
AllowNonAdmin:Non-Admin Access:"Allowed (1)"
MediaStatus:Media Status:"Always Connected (1)"
MTU:MTU:"1500 (1500)"
- "Operating System"
.Net Framework Version:"4.0,4.8"
Boot Device:"\Device\HarddiskVolume3"
Internet Browser:"Mozilla Firefox, Google Chrome,128.0, Internet Explorer,11.1, Microsoft Edge,128.0"
Locale:"Deutschland"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 11 Pro"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"18,00 GB"
Physical Memory (Available):"40,84 GB"
Physical Memory (Installed):"64 GB"
Physical Memory (Total):"63,90 GB"
System Directory:"C:\WINDOWS\system32"
Version:"10.0.22631 Build 22631"
Virtual Memory (Available):"48,23 GB"
Virtual Memory (Total):"81,90 GB"
Windows Directory:"C:\WINDOWS"
- "Installed Updates"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB5027397:"Update [7/18/2024]"
KB5041585:"Security Update [8/29/2024]"
KB5041586:"Update [8/29/2024]"
KB5042099:"Update [8/29/2024]"
- "Processor"
Not Available:
- "Storage"
- "Lexar SSD NM790 1TB"
Capablities:"Random Access, Supports Writing"
Caption:"Lexar SSD NM790 1TB"
Cylinder - Total:"124519"
Description:"Laufwerk"
Driver:"Not Available"
Driver Date:"06.21.2006 12:00 AM"
Driver Version:"10.0.22621.3672"
Error Code:"Device is working properly"
Firmware Revision:"11296"
Heads - Total:"255"
Index:"1"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"SCSI"
Manufacturer:"(Standardlaufwerke)"
Model:"Lexar SSD NM790 1TB"
Name:"\\.\PHYSICALDRIVE1"
Partitions:"3"
Physical Sector Size:"4096"
PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_LEXAR_SSD_NM790\7&1988CA1F&0&000000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
SCSI Bus:"0"
SCSI LUN:"0"
SCSI Port:"3"
Sectors - Per Track:"63"
Sectors - Total:"2000397735"
Serial Number:"0000_0006_2311_2391_CAF2_5B03_5000_06E3."
Size:"953,86 GB"
Size – Available:"808,61 GB"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"31752345"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Lokale Festplatte"
File System:"NTFS"
Name:"Not Available"
Serial Number:"5C89A350"
Size:"952,995113372803 GB"
Size – Available:"808,608695983887 GB"
Status:"Not Available"
Volume Dirty:"No"
- "Lexar SSD NM790 4TB"
Capablities:"Random Access, Supports Writing"
Caption:"Lexar SSD NM790 4TB"
Cylinder - Total:"498074"
Description:"Laufwerk"
Driver:"Not Available"
Driver Date:"06.21.2006 12:00 AM"
Driver Version:"10.0.22621.3672"
Error Code:"Device is working properly"
Firmware Revision:"12237"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"SCSI"
Manufacturer:"(Standardlaufwerke)"
Model:"Lexar SSD NM790 4TB"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"1"
Physical Sector Size:"4096"
PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_LEXAR_SSD_NM790\7&2CFC077D&0&000000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
SCSI Bus:"0"
SCSI LUN:"0"
SCSI Port:"2"
Sectors - Per Track:"63"
Sectors - Total:"8001558810"
Serial Number:"0000_0006_2308_3380_CAF2_5B03_6000_10E3."
Size:"3,73 TB"
Size – Available:"3,11 TB"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"127008870"
- "D:"
Availability:"Not Available"
Caption:"D:"
Compression Method:"Not Compressed"
Description:"Lokale Festplatte"
File System:"NTFS"
Name:"Volume"
Serial Number:"4E413BF4"
Size:"3815,4306602478 GB"
Size – Available:"3189,15663146973 GB"
Status:"Not Available"
Volume Dirty:"No"
...#SSU#...

[DhannielM_Intel]

Hi Stefan8,

Could you send another SSU logs for me, this time can you send the text file? Also, while at it can you include replying the link of your game so we can download it, and the game setting you are currently using. Lastly, please share the CapFrameX data so we can review it.

You can refer to this link for the SSU: How to get the Intel® System Support Utility Logs on Windows

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Stefan8]

I hope this is the information you are looking for in the attachment.

Game: Big Ambitions 

The game Big Ambitions is available on Steam. I have the latest version installed.

Game Name Creation date Creation time Comment Max FPS P99 FPS P95 FPS Average FPS Median FPS P5 FPS P1 FPS 1% low average FPS 1% low integral FPS P0.2 FPS P0.1 FPS 0.1% low average FPS 0.1% low integral FPS Min FPS Adaptive STDEV CPU FPS / 10W GPU FPS / 10W
Big Ambitions 2024-09-12 11:57:56 168,3 139,2 118,3 69,5 90 69,5 58,3 2,9 0,2 17,1 1,5 0,2 0,2 0,2 13,6 9,51 7,89

[Stefan8]

SSU

[DhannielM_Intel]

Hi Stefan8,

It seems again that the CapframeX data is not how it should be, could you please re-try doing the CapframeX using this instructions:

Capturing the Performance Data:

1. Open CapframeX and do NOT minimize or close it.
2. Open the game and go to the part of the game you need to be to reproduce the issue. You should see the RTSS overlay in the top left corner of your screen, with the status "<game name> ready to capture…".
3. Press F11 to start capturing data and reproduce the issue. The Status in the overlay will change to "Recording frametimes XX s".
4. Once you have reproduced the issue, press F11 to finish the data capturing. The Status in the overlay will change to "Processing data".
5. Back to CapFrameX, you can find all the data captures in the left panel of the Analysis tab. Clicking any one of these captures will display the results on the right.
6. To export the data captured as a JSON file, right click the capture and click on "Copy/paste recording file(s)".

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi Stefan8,

I wanted to check if you have the opportunity to check on the information that I provided. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi Stefan8,

I have not heard back from you so I will close this thread. If you require a further assistance or other inquiry, please submit another thread as this one will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician