Category
Questions
Answers (N/A if not applicable)
Description
Provide a detailed description of the issue
Small transparent blocks appear in some OpenGL programs
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p>
Always (100%): X
Often (51-99%):
Sporadic (20-50%):
Very Sporadic (<20%):
Hardware (HW)
Brand and Model of the system.
NUC 6i5SYH
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
No
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)EFP = External Flat Panel (Monitor you plug in)
EFP
How much memory [RAM] in the system (see note2 below).
8GB
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
Connected to HDMI display
Hardware Stepping (see note1 below).
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9 回复数
Hello BryanPope,
I understand that you are having problems when using some applications that use OpenGL as transparent squares appear, I apologize for any inconvenience.
Regarding this issue, we will be actually performing some testing here to check what could be the problem using the same Nuc model you have. As soon as we are done with the testing I will get back to you.
Regards,
David V
Hello BryanPope,
Thank you very much for patiently waiting,
I have checked all of the details and different versions of the driver with the Benchmark you provided us.
After some testings I found out that the driver "4821" is the latest one that works perfectly with the benchmark in the settings that you mentioned. From that version forward it seems that there was a small problem with the OpenGL. We will be looking into this.
For now, my recommendation is for you to downgrade your graphics driver down to the version "4821" which you can download by accessing the following link:
https://downloadcenter.intel.com/download/27227/Intel-Graphics-Driver-for-Windows-15-45-?product=88358 https://downloadcenter.intel.com/download/27227/Intel-Graphics-Driver-for-Windows-15-45-?product=88358
Make sure to download the ".zip" file. After that, please follow the next steps:
1 - Unzip the file to a designated location or folder.
2 - Right-click Windows Start icon and open Device Manager.
3 - Click Yes when prompted for permission from User Account Control.
4 - Expand the Display adapters section.
5 - Right-click the Intel® graphics entry and select Update Driver Software.
6 - Click "Browse my computer for driver software".
7 - Click "Let me pick from a list of device drivers on my computer".
8 - Click "Have Disk".
9 - Click "Browse".
10 - Access the designated location or folder, and access a folder called "Graphics".
11 - Select the file called "igdlh64" or "igdlh".
12 - Click Open, then click OK, and finally click Next. Drivers are now being installed.
13 - Reboot your computer
Regards,
David V
Hello BryanPope,
Thank you for your response,
I have great news! I was doing some more testing of the issue and your unit and I was able to find that the latest driver version does not show the problem.
I would like you to try to download the following version, the "zip" file:
https://downloadcenter.intel.com/download/27484/Graphics-Intel-Graphics-Driver-for-Windows-15-65-?product=88358 https://downloadcenter.intel.com/download/27484/Graphics-Intel-Graphics-Driver-for-Windows-15-65-?product=88358
Once the download is complete, please follow these steps:
1 - Unzip the file to a designated location or folder.
2 - Right-click Windows Start icon and open Device Manager.
3 - Click Yes when prompted for permission from User Account Control.
4 - Expand the Display adapters section.
5 - Right-click the Intel® graphics entry and select Update Driver Software.
6 - Click "Browse my computer for driver software".
7 - Click "Let me pick from a list of device drivers on my computer".
8 - Click "Have Disk".
9 - Click "Browse".
10 - Access the designated location or folder, and access a folder called "Graphics".
11 - Select the file called "igdlh64" or "igdlh".
12 - Click Open, then click OK, and finally click Next. Drivers are now being installed.
13 - Reboot your computer
Let us know the outcome after you run the benchmark.
Regards,
David V
Hello BryanPope,
Thank you for your response,
I am really glad to know that the driver has solved your problem and in this case the issue should not really come back with further releases and versions of the driver. Nevertheless, we would appreciate if you can let us know if there is an issue in the future so we can work on it and solve it.
As for now, I will proceed to close this request, if you need any more help do not hesitate to reply.
Regards,
David V
