Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
Announcements
FPGA community forums and blogs have moved to the Altera Community. Existing Intel Community members can sign in with their current credentials.
22796 Discussions

Sparkle Intel Arc B580 GPU Noise (Software Problem)

FreitasM545
Beginner
745 Views

Hi, 

After a few weeks, I came back to the Intel community. My issue is a repetitive noise that was talked about in two different (made by me) posts. Post 1 & Post 2

The Intel answer to this issue was that it was a faulty hardware and that I should change my GPU under warranty. Even when explaining the problem completely, it is clear that this only happens when the Intel Graphics Software is set to Advanced Fan Tuning. 

Now, after having the trouble of talking to the store I bought the GPU from and exchanging it for a new one, the problem persists. So, once again, I say to Intel, this is a SOFTWARE issue and not a hardware one. 

I think Intel is on a great path with the GPU division, but it needs to definitely start testing the drivers better and come up with solutions, so we buyers don´t have to be the ones testing them for you. 

If you have any solutions for this, they are welcome. In the meanwhile, I will plug my headphones so I don´t hear this thick thick thick...

0 Kudos
8 Replies
PatrickV_Intel
Moderator
509 Views

Hi FreitasM545,


Thank you for reaching out to the Intel Community Forum!


To help us investigate your issue further, I reviewed the two previous threads and saw that a previous moderator recommended contacting the Original Equipment Manufacturer (OEM). Have you had a chance to get in touch with them?


Looking forward to your update so we can assist you better!


If you have any questions, please let us know. Thank you.

 

Best regards,

 

Patrick V.

Intel Customer Support Technician


0 Kudos
FreitasM545
Beginner
447 Views

Hi Patrick V, 

 

Von M. on the last message of the thread, told me to contact the retailer since this was supposed to be a hardware-related issue. Unfortunately, as mentioned above, the GPU got replaced for a brand new one and is still currently doing the same issue, when using the advanced fan tuning option in the Intel Graphics Software. 

 

Either way, I´ve contacted Sparkle regarding this issue and I´m currently waiting for an answer on their side. 

Did Intel perform any tests or research regarding this weird issue using the Advanced Fan tuning? Have there been any other complaints with this or any other GPU with similar issues?

 

Best regards, 

Miguel Freitas. 

0 Kudos
PatrickV_Intel
Moderator
378 Views

Hi FreitasM545,


Thank you for the update!


I’ll try to replicate the issue on my end as soon as I receive the OEM’s response regarding the GPU fan issue they’ve replaced. In the meantime, could you please share the current graphics driver version installed on your system?


If you have any further questions, feel free to reach out. Thanks again!

 

Best regards,

 

Patrick V.

Intel Customer Support Technician


0 Kudos
JedG_Intel
Moderator
260 Views

Hi FreitasM545,


I'm following up with regards to the  current graphics driver version installed on your system. Kindly share this information at your earliest convenience so we can proceed accordingly.


Best regards,

Jed G.

Intel Customer Support Technician


0 Kudos
FreitasM545
Beginner
245 Views

Hi Patrick V & Jed G, 

 

I´ve been having this issue since the driver 101.7028. None of the following drivers resolved the issue. I was at 101.8135 but had to rollback due to an export issue in Premiere Pro. I´m now at the WHQL 101.8132.

 I hope this helps identify the issue and for me to understand if this is affecting my GPU and its lifespan/performance in any way. 

Best regards, 

Miguel Freitas.

0 Kudos
JedG_Intel
Moderator
218 Views

Hello FreitasM545,

 

Thank you for sharing this information. To help with our ongoing investigation, we would like for you to try the latest driver version 32.0.101.8135. Please ensure that you perform a clean installation using DDU.

 

If the issue continuous to persist, kindly generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

 

I look forward to your response.

 

Best regards

Jed G.

Intel Customer Support Technician


0 Kudos
JedG_Intel
Moderator
163 Views

Hi FreitasM545,


I'm following up to check if you require further assistance. Please let me know so I can proceed accordingly.


Best regards,

Jed G.

Intel Customer Support Technician


0 Kudos
JedG_Intel
Moderator
82 Views

Hello FreitasM545,

 

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.


Best regards,

Jed G.

Intel Customer Support Technician


0 Kudos
Reply