Star Wars Kotor I & II (Intel HD 4000)

[idata]

Hello everyone,

I recently purchased the Star Wars: Knights of the Old Republic collection. When I try to run the game, the first few intro movies will play then the game crashes with the following error:

Problem signature:

Problem Event Name: APPCRASH

Application Name: swkotor.exe

Application Version: 1.0.3.0

Application Timestamp: 402bc2d9

Fault Module Name: ig7icd32.dll

Fault Module Version: 9.17.10.2867

Fault Module Timestamp: 50635085

Exception Code: c0000005

Exception Offset: 00015881

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 4105

Additional Information 1: a0d9

Additional Information 2: a0d9d28ea7ee2baa08183fd5209c8108

Additional Information 3: c67f

Additional Information 4: c67fda9700fbc540b15604dfb5234d1f

I've installed the most recent drivers with no luck.

My system info is as follows:

Intel(R) HD Graphics 4000

Report Date: 10/28/2012

Report Time[hh:mm:ss]: 00:05:46

Driver Version: 9.17.10.2867

Operating System: Windows 7 Service Pack 1(6.1.7601)

Default Language: English (Canada)

DirectX* Version: 11.0

Physical Memory: 7627 MB

Minimum Graphics Memory: 512 MB

Maximum Graphics Memory: 1760 MB

Graphics Memory in Use: 76 MB

Processor: Intel64 Family 6 Model 58 Stepping 9

Processor Speed: 3502 MHz

Vendor ID: 8086

Device ID: 0162

Device Revision: 09

Thanks in advance for your help!

[DArce]

Hello,

Could you please provide a system report generated by the Intel® Graphics and Media control panel? For information on how to get this report, please check this article:

http://www.intel.com/support/graphics/sb/cs-009476.htm http://www.intel.com/support/graphics/sb/cs-009476.htm

[idata]

Hi,

Here's the saved system information from the Information Centre.

Thanks for your time!

Intel(R) HD Graphics 4000

Report Date: 10/30/2012

Report Time[hh:mm:ss]: 19:38:39

Driver Version: 9.17.10.2867

Operating System: Windows 7 Service Pack 1(6.1.7601)

Default Language: English (Canada)

DirectX* Version: 11.0

Physical Memory: 7627 MB

Minimum Graphics Memory: 512 MB

Maximum Graphics Memory: 1760 MB

Graphics Memory in Use: 45 MB

Processor: Intel64 Family 6 Model 58 Stepping 9

Processor Speed: 3502 MHz

Vendor ID: 8086

Device ID: 0162

Device Revision: 09

* Processor Graphics Information *

Processor Graphics in Use: Intel(R) HD Graphics 4000

Video BIOS: 2124.0

Current Graphics Mode: 1440 by 900

* Devices Connected to the Graphics Accelerator *

Active Monitors: 1

* Monitor *

Monitor Name: Generic PnP Monitor

Display Type: Analog

Gamma Value: 2.35

DDC2 Protocol: Supported

Maximum Image Size:

Horizontal: 16.14 inches

Vertical: 10.24 inches

Monitor Supported Modes:

640 by 480 (67 Hz)

640 by 480 (72 Hz)

640 by 480 (75 Hz)

640 by 480 (60 Hz)

720 by 400 (70 Hz)

800 by 600 (72 Hz)

800 by 600 (75 Hz)

800 by 600 (56 Hz)

800 by 600 (60 Hz)

832 by 624 (75 Hz)

1024 by 768 (75 Hz)

1024 by 768 (70 Hz)

1024 by 768 (60 Hz)

1152 by 864 (75 Hz)

1152 by 870 (75 Hz)

1280 by 1024 (75 Hz)

1280 by 960 (60 Hz)

1280 by 1024 (60 Hz)

1440 by 900 (60 Hz)

1440 by 900 (75 Hz)

Display Power Management Support:

Standby Mode: Supported

Suspend Mode: Not Supported

Active Off Mode: Not Supported

Raw EDID:

00 FF FF FF FF FF FF 00 4C 2D 25 02 39 31 41 48

28 10 01 03 0E 29 1A 87 8A D7 A5 A2 59 4A 96 24

14 50 54 BF EF 80 95 00 95 0F 81 80 81 40 71 4F

01 01 01 01 01 01 9A 29 A0 D0 51 84 22 30 50 98

36 00 9A 01 11 00 00 1C 00 00 00 FD 00 38 4B 1E

51 0E 00 0A 20 20 20 20 20 20 00 00 00 FC 00 53

79 6E 63 4D 61 73 74 65 72 0A 20 20 00 00 00 FF

00 48 56 45 4C 41 30 32 30 30 31 0A 20 20 00 B1

* Other names and brands are the property of their respective owners. *

[DArce]

Hello,

Could you please try the testing driver posted here?

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21839 http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21839

It is an earlier version that you can use for troubleshooting purposes.

Additionally, check the results when you use the driver that is provided by your motherboard manufacturer (either included on a CD/DVD or from their web site).

[idata]

Hi,

I tried both drivers (15.28.6.64.2857 and 15.26.6.64.2669, which was included with my motherboard) but I still get the same error message.

Problem Event Name: APPCRASH

Application Name: swkotor.exe

Application Version: 1.0.3.0

Application Timestamp: 402bc2d9

Fault Module Name: ig7icd32.dll

Fault Module Version: 9.17.10.2857

Fault Module Timestamp: 50529adc

Exception Code: c0000005

Exception Offset: 00015881

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 4105

Additional Information 1: b3d0

Additional Information 2: b3d0954ef09aeda41cf7326b47f1b8bc

Additional Information 3: d5bb

Additional Information 4: d5bbc0b3173f4c15ce4501fc2e2985b2

Problem signature:

Problem Event Name: APPCRASH

Application Name: swkotor.exe

Application Version: 1.0.3.0

Application Timestamp: 402bc2d9

Fault Module Name: ig7icd32.dll

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 4f4c8d00

Exception Code: c0000005

Exception Offset: 0001742e

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 4105

Additional Information 1: b3d0

Additional Information 2: b3d0954ef09aeda41cf7326b47f1b8bc

Additional Information 3: d5bb

Additional Information 4: d5bbc0b3173f4c15ce4501fc2e2985b2

[DArce]

I appreciate your feedback on this matter. I will forward this information to our research team for further investigation on this.

[idata]

hi, why does your Minimum Graphics Memory is 512MB, i think our system is the same, i installed many drivers, but the Minimum Graphics Memory is still 64MB, can you help me about this? my system info is below:

[NICHOLAS_F_Intel]

Hello everyone,

Just wanted to inform those of you still playing Star Wars* Kotor I & II that this issue has been fixed with the latest driver release. The driver is version .3071 and can be found at downloadcenter.intel.com

Let me know if you are still experiencing issues after installing this driver!

Thanks,

-Nic