Street Fighter V Benchmark crashes on settings - Intel Iris Xe (11th gen)

[RomuloBrz]

When i start the Street Fighter V benchmark, runs OK, but in Settings, when i try to change the "Picture Quality" settings, trying to change from "Custom" to any profile crashes the app, with the message "Video driver crashed and was reset! Make sure your video drivers are up to date. Exiting...".

Driver 30.0.101.1994

CPU 11th Gen Intel Core i5-1135G7

Intel Iris Xe

Windows 11 Home

8GB DDR4 3200 + 16GB DDR4 3200

[Alberto_R_Intel]

RomuloBrz, Thank you for posting in the Intel® Communities Support.

For this scenario, especially if the problem happens with just one game, we recommend verifying the game requirements to make sure your system complies with them. Keep in mind that the performance will depend on the game specifications and your whole hardware configuration. Games are usually GPU intensive, so you may require a dedicated graphics card compatible with your system when using a desktop PC. 

It is important to mention that, we are not able to comment on benchmarking and performance since, depending on the system specifications, the performance can be different even though the computers being used/compared have similar or equal specifications, due to the fact that the configuration for every system is always different.

We always recommend installing the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.

In the following link you will find further details and troubleshooting steps to try when issues with games:

https://www.intel.com/content/www/us/en/support/articles/000005746/graphics.html

If the problem persists after that, just to confirm:

What is the model of the laptop?

Is this a new computer?

Was the game "Street Fighter V" working fine before on this specific machine?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this issue?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello RomuloBrz, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technicia

[RomuloBrz]

Hi Alberto.

I don't know what happened, but today i tried again to check some tips i read on internet, and worked OK.

And today at morning i saw that a new driver was available (30.0.101.1994 -> 31.0.101.3222)

So MAYBE the new driver made everything works.

Thanks!

[Alberto_R_Intel]

Hello RomuloBrz, Thank you very much for sharing those results.

Perfect, we are glad to know that the issue with the game got fixed probably, as you mention, after trying some tips on the internet and installing Intel® graphics driver 31.0.101.3222, it should work with no problems from now on.

Any other inquiries, do not hesitate to contact us again.

Regards,

Albert R.

Intel Customer Support Technician