Subject: Integrated GPU (iGPU) Not Detected or Functional on HP Omen 15-dc1065no

[Hasso]

I am writing to report an issue with the integrated GPU (iGPU) on my laptop – the HP Omen 15-dc1065no. After a clean installation of Windows 10, I noticed that the Intel integrated graphics is completely missing from the system.

System Information:

• Model: HP Omen 15-dc1065no

• CPU: Intel Core i7-9750H

• GPU: NVIDIA GeForce RTX 2060 (working normally)

• BIOS: Latest available from HP

• OS: Windows 10 Home (clean install, fully updated)

 The problem:

• The Intel iGPU does not show up under Device Manager

• Intel Driver & Support Assistant does not detect any Intel graphics hardware

• Only the NVIDIA GPU is detected and used

• Intel Graphics Settings appears under Windows power options – but no driver or device is visible

 I already contacted HP support:

I have been in touch with HP support regarding this issue, but unfortunately no one was able to help me.
That is why I’m now turning to Intel directly to better understand whether the integrated GPU is supposed to be functional on this system and how I might restore access to it.

 What I need help with:

• Confirmation that this CPU includes a working integrated GPU (Intel UHD Graphics 630)

• Reasons why the iGPU may be hidden or disabled at firmware level

• How to re-enable the iGPU if it is suppressed by the OEM (HP)

• Any tools or steps I can take to diagnose and restore iGPU functionality

I would greatly appreciate your help, as this issue affects battery life and overall thermal efficiency on my laptop.

Please let me know if you need any additional information from my system to assist.

Kind regards,
[Hasso]

[JedG_Intel · Accepted solution]

Hello Hasso,

Thank you for providing a detailed explanation of the issue and for sharing the system information along with the steps you have taken. Your efforts are greatly appreciated.

Based on your initial post, the issue occurred following a clean installation of Windows 10. In certain systems, the default BIOS settings disable the integrated GPU (iGPU) when a discrete graphics card is detected.

We recommend checking the BIOS settings to verify if the iGPU is disabled. Also, please consider that the product you are reporting is an OEM original equipment manufacturer device and our support may be limited since we are not familiar with the technology, settings and customizations that the OEM has designed on your system, However I will do my best to assist you with your concern.

You might find this article helpful: Intel® Graphics Adapter Doesn't Appear in the Device Manager

If you have further questions, please let me know.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Hasso,

I wanted to check if you had the chance to review and try the recommendation I shared. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Hasso,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician