- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yesterday I woke up to multiple BSODs and after running WhoCrashed, determined it was a result of the Intel HD Graphic drivers. I tried multiple solutions including reinstalling nVidia (have a 1080 Ti as main gpu) and the Intel Graphics Drivers (both most recent directly from each providers site). After no luck, I tried a fresh Windows install with the current drivers and still received the errors. I then tried using the most current Intel Graphics Drivers listed on the motherboard manufacturers site (Asus) which was from 2017 and so far in 8 hours (overnight) have not had a BSOD or any errors, though I'm not confident I'm out of the woods. Any ideas, seems really odd that this came out of nowhere and the only solution was to use the older Intel drivers:
Most recent Whocrashed report:
On Wed 1/16/2019 12:25:06 AM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\011619-9796-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1B1B40)
Bugcheck code: 0x1000009F (0x4, 0x12C, 0xFFFFC98F2BE9C040, 0xFFFFF8062DC68C50)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Wed 1/16/2019 12:25:06 AM your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: igdkmd64.sys (igdkmd64+0x3BB7F7)
Bugcheck code: 0x9F (0x4, 0x12C, 0xFFFFC98F2BE9C040, 0xFFFFF8062DC68C50)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b99c0edf4a599f95\igdkmd64.sys
product: Intel HD Graphics Drivers for Windows(R)
company: Intel Corporation
description: Intel Graphics Kernel Mode Driver
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. The power state transition timed out waiting to synchronize with the PnP subsystem.
This is likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdkmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation).
Google query: igdkmd64.sys Intel Corporation DRIVER_POWER_STATE_FAILURE
Additional errors which I'm sure were tied this as they preceded the BSOD:
application MsMpEnge.exe has been blocked from accessing graphics hardware
Any thoughts? Can provide any report/log needed. Really want to resolve this and rule out hardware.
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am not saying that it is the reason for these crashes (though it very well could be), but you should not be using generic drivers downloaded from the Intel/NVIDIA/AMD sites on a system that utilizes multiple graphics engines. In most cases - and especially in laptop designs - these drivers have been modified by the manufacturer to support special features - backlighting, focus, dimming etc. and especially switching between solutions. Using the generic drivers can leave you with these features not working (or not working properly) and could result in other interoperability issues. I know that this can be an issue, because the release of updated drivers by the vendors often (always?) lags behind the availability of the generic versions (and sometimes by a considerable amount of time). This, unfortunately, is between you and your system vendor. If your vendor is not being responsive, well, let them know about it. If this behavior continues, well, maybe you should be eliminating that vendor from your future purchasing plans...
...S
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
what system vendor are you talking about? they were the official nVidia and intel drivers. its a custom built pc, not a name brand (dell, etc). generic drivers? what is that?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
By 'generic' drivers, I refer to the drivers released by the graphics solution manufacturers - Intel, NVIDIA, AMD, etc. - which have NOT been modified for a particular platform by a system manufacturer.
I presumed that we were talking about a laptop, since you appeared to have multiple graphics solutions enabled. In standard desktop designs, when a graphics card is inserted into the motherboard, the BIOS will, by default, completely disable the Intel HD Graphics subsystem. In this case, you wouldn't be installing the Intel HD Graphics driver at all.
...S
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page