Tears and glitching when playing Halo infinite Intel Iris Xe

[K_kai257]

I am experiencing persistent graphical issues while attempting to play Halo Infinite on my system with Intel Iris Xe integrated graphics. V-Sync is enabled in the game, but the following problems occur:

1. Screen Tearing: Tearing begins when I navigate the game menu after loading.

2. Gameplay Glitches: During the campaign, the game runs smoothly until the cutscene ends. Once gameplay begins, the screen goes black, with only partial visibility through Master Chief's helmet. Additionally, the visible elements flicker continuously, making the game unplayable.

I have ensured my drivers are updated and tried lowering graphics settings, but the issues persist. Please advise on any solutions or patches that might address these problems.

Thank you for your assistance.

[RobbieR_Intel]

Hello K_kai257,

Thank you for reaching out and providing a detailed description of the graphical issues you're experiencing in Halo Infinite.

Kindly answer the following questions:

• What are your game settings? Kindly provide a screenshot.
• Are you using an external monitor? What is the make and model?
• Have you done other troubleshooting steps?

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello K_kai257,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello K_kai257,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Robbie R.

Intel Customer Support Technician