The HDMI video output to my LG TV has suddenly stopped working

DElwo · ‎05-21-2017

I hope someone here can help me! The HDMI video output has suddenly stopped working. I've tried all the tricks and tips I could find on the forums (uninstall display adapter - Intel 4000 then reboot my computer; update all drivers etc). My computer still has the ability to duplicate screens, so that means that its recognising that there's a cable plugged in, and the sound is still working via HDMI.

I'm really frustrated and at a loss as to what else to try!!!

I'm using an Acer Aspire laptop V5-571.

Any help would be greatly appreciated!!!!

idata · ‎05-22-2017

Hello delwood2017,

Thank you for contacting Intel Communities.

I am sorry to hear you don't get video over HDMI. I would like to request the following information to better assist you:

Was there any software update before this started happening?

Have you tried any other HDMI cable?

Have you tried any other TV/Monitor?

I hope to hear from you soon.

Regards,

Juan V.

idata · ‎05-31-2017

Hello delwood2017,

I was reviewing this thread and I wanted to know if you need further assistance?

Best Regards,

Juan V.