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Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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The Last Of Us - Problema de renderizado del juego Parte 1 - Se requiere compatibilidad con el contr

DiegoB
Beginner
3,245 Views
El juego se muestra en pantalla roja como los enalces que adjunto, estoy utilizando el ultimo controlador de GPU, el lanzador es steam, se ha probado con los diferentes actualizaciones del juego pero todo apunta a los drivers.

https://youtu.be/jQB2IXjJH5Q

https://youtu.be/KDO84Yt3hCQ
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20 Replies
Logshine
Beginner
3,220 Views

Lo mismo me pasa a mi e imagino que a todo el que tenga una IRIS.

Estaría bien que lo arreglaran...

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Jocelyn_Intel
Employee
3,199 Views

Hello, @DiegoB

 

Thank you for posting on the Intel® communities.  

 

I am sorry to hear what is happening with your Intel® Iris® Xe Graphics, I will gladly assist you here. 

 

Please be informed that I can only support you in English. I have used a web translation tool to translate this response hence, there may be some inaccurate translation.  

 

Please, answer these questions to have a better perspective of this issue and try the following steps: 

 

  1. Was it working before? 
  2. Update the graphics driver to the latest driver version (31.0.101.4369)
  3. If the issue persists, perform a clean installation of your graphics drivers. 

Note: Make sure to check you have all the Windows updates before doing the driver installation and doing the clean installation process without internet connection 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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DiegoB
Beginner
3,172 Views
I have all the Windows 11 updates up to date, in the same way I updated the driver to the latest version and the problem persists, obviously the problem is the incompatibility even with the game
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Logshine
Beginner
3,163 Views
Yes, the problem persists after update drivers
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Jocelyn_Intel
Employee
3,100 Views

Hello, @DiegoB

 

Thank you for the information provided. 

 

Can you please confirm if perform the Clean installation process? This is an important step and it's different from updating the drivers. 

 

If you did, please provide us with an Intel® SSU report to investigate this issue. 

 

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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DiegoB
Beginner
3,087 Views
Can you tell me how I can generate the report you are requesting?
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n_scott_pearson
Super User
3,067 Views

Download and run the Intel System Support Utility for Windows. When you start the utility, select Everything and then click on Scan. Once it completes the scan process, click on Next and then Save. Pick a name for the text file to create and click on Save to create it. You can then close the app. Finally, open a response post here and then, using the Drag and drop here or browse files to attach dialog (below the edit box for the body of your response post), upload and attach this text file to the response post.

...S

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DiegoB
Beginner
3,035 Views

share the generated report from my device

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Jocelyn_Intel
Employee
3,024 Views

Hello, @DiegoB

 

Thank you for the information provided, however, we need an Intel® SSU report to investigate this issue.  

 

These are the instructions to get the report (these were also provided in the previous post): 

 

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Logshine
Beginner
3,002 Views

My report attachment

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DiegoB
Beginner
2,988 Views

@Jocelyn_Intel  please check this file, we have the same problem

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Jocelyn_Intel
Employee
2,939 Views

Hello, @DiegoB   

  

We need the information from your system since you are the primary user of this thread and the one that is reporting this issue, do you have exactly the exact same laptop as @Logshine? As I am understanding, you have the same laptop but I would want to confirm it. 

  

The Intel® SSU was requested to investigate this issue, please provide this information to investigate this issue properly as this issue hasn't been reported before.  

  

In any case, we appreciate the information of your system as part of our investigation @Logshine, do you have these exact issues on the exact same games?  

  

Best regards,   

Jocelyn M.    

Intel Customer Support Technician.  


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DiegoB
Beginner
2,927 Views

Attached the file request

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Jocelyn_Intel
Employee
2,904 Views

Hello, @DiegoB   

  

Thank you very much for the report provided. 

 

We will proceed to investigate this issue with the reports provided. As soon as I have updates, I will let you know here. 

  

Best regards,   

Jocelyn M.    

Intel Customer Support Technician.  


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Logshine
Beginner
2,895 Views
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DiegoB
Beginner
2,631 Views

Is there any update on this request? Will any updates be worked on the following drivers?

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Jocelyn_Intel
Employee
2,482 Views

Hello, @DiegoB   

  

Thank you very much for your time. 

 

We are trying to replicate this issue and testing it. As soon as I have updates, I will let you know right away. 

  

Best regards,   

Jocelyn M.    

Intel Customer Support Technician.  


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DiegoB
Beginner
2,471 Views
Hello Jocelyn,

I currently update to version 31.0.101.4512, although it is no longer seen on the red screen, it is still not 100% visually compatible, seven textures in phosphorescent green, additionally the game crashes constantly.

Regards,
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Jocelyn_Intel
Employee
2,449 Views

Hello, @DiegoB   

  

Thank you for the information provided. 

 

As I previously mentioned, we are trying to reproduce this issue, which also means that we are going to test the latest drivers and versions of everything, OS, drivers, game version, and so to ensure a proper investigation. 

 

Please, allow us some time to do so, I will be sharing with you the results we obtained. 

  

Best regards,   

Jocelyn M.    

Intel Customer Support Technician.  


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Jocelyn_Intel
Employee
2,243 Views

Hello, @DiegoB   

  

Thank you for your time. 

 

As per basic gaming troubleshooting, the games must meet the minimum and we noticed that your laptop doesn't meet the minimum requirements for The Last of Us, as you need Discrete Graphics cards such as: AMD Radeon RX 470 (4 GB), AMD Radeon RX 6500 XT (4 GB), NVIDIA GeForce GTX 970 (4 GB), NVIDIA GeForce GTX 1050 Ti (4 GB) minimum. 

 

You can verify the System Minimum requirements on the Steam website

 

So if the red color issue is gone but the game still crashes, there is a high chance that is because the system doesn't meet the minimum requirements, so our last recommendation is to check with the Game developer for the crashes. 

 

For the reasons mentioned above, this thread will no longer be monitored, but if you need further assistance, feel free to contact us back and submit a new post. 

  

Best regards,   

Jocelyn M.    

Intel Customer Support Technician.  


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