The Last of Us Part 2 Remastered and Driver Issue with Iris Xe

[PepoIRISXEl29]

hi, i just installed the last of us part2, but the rendering is all wrong. I am using an 11th generation I5 processor, have 24 gbs of Ram, and have Intel Iris xe as intergrated graphics. The game runs on the similar spec integrated graphics amd cards.

I will share an image with this mail so you can see, it is the same that happens in the new Spider-Man 2 video game.

Hope you can fix it, as you did with the The Last of Us part 1 on pc, which I enjoyed too much thanks to my humble setup.

I dont believe the game is too badly optimized because it´s running on handhelds pc (that runs with integrated graphics)

And to mention, i can run God of War Ragnarok, Red Dead Redemption 2 and Spiderman Remastered smoothly (for this setting is aprox in the 30fps). My laptop also runs Uncharted 4, and lastly The Last of Us Part 1. Soooo, if you guys can give the low spec faithful iris xe players a hand, we will be forever grateful.

The game looks exactly like this video: https://www.youtube.com/watch?v=9isFjc-gl9Y&ab_channel=VITO

Here is a link on how a similar AMD cpu with INTEGRATED GPU runs the game. So like you did with the last of us part 1, please Intel, fix it: https://www.youtube.com/watch?v=f0b13kQpgVs&ab_channel=RoloTEC 

 In addition: i have the latest driver for Iris Xe, and i´m fully aware of a pop up message in the launcher saying the my gpu is not supported. I know the minimun specs
( Minimum (720p Low @ 30 FPS)

• Processor: Intel Core i3-8100 or AMD Ryzen 3 1300X
• Memory: 16 GB
• Graphics: NVIDIA GeForce GTX 1650 (4GB) or AMD Radeon RX 5500 XT (4GB)
• Storage: 150 GB SSD space
• OS: Windows 10/11 (1909 or higher)

But this doesn´t change the fact that the problem isn´t that, the problem is within the drivers of Iris Xe and the games Nixxes Studios ports from ps4 and ps5, basing this on the fact that similar specs AMD integrated graphics (which are not in the minimum specs too) are running the game, without the rendering black and red screen problem.

For this I ask, if you can see if the DEVS can solve this driver problem so we Iris XE players can enjoy this game. There are many discussions about Spiderman 2 and the same problem on intel forums (please look into it)

Best Reagards

José 

[ArchieD_Intel]

Hi PepoIRISXEl29,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

1. Can you please provide your Exact Laptop Model for us to further check?
2. You mentioned a pop-up message indicating your GPU is not supported. Could you provide more details or a screenshot of this message?
3. To be more familiar with your current configuration, kindly please share with us your SSU logs. 

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[PepoIRISXEl29]

1. ASUS X515-EA- INTEL I5 11TH GENERATION-IRIS XE-24 GB RAM- 1TB SSD

2. I share the images with you.}

3. ALSO UPLOADED THE SSU FILE

[ArchieD_Intel]

Hi PepoIRISXEl29,

Thank you for sharing this information. I will begin investigating the issue and attempt to replicate it on our end. I'll post an update here or notify you directly once there are any developments. If I need further details, I'll reach out to you here. I appreciate your patience as I work on this matter. 

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi PepoIRISXEl29,

I've reviewed the case and it appears to be a duplicate. To prevent any confusion, we will concentrate on the other thread, [https://community.intel.com/t5/Graphics/The-Last-of-Us-Part-2/m-p/1680283#M140693]. Consequently, this inquiry will be closed, and we will continue communication on the other thread.

Best regards,

Archie D.

Intel Customer Support Technician

[PepoIRISXEl29]

Thank you Archie!