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The Last of Us crash after minute and a half in prologue.

PepoIRISXEl29
Beginner
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I´m Jose from Argentina, i used to have the same problem, but with the new drivers the game lauched and runs for about minute and a half in the prologue before crashing again.

Exactly like in this video: https://www.youtube.com/watch?v=psZbwRu2J4M&ab_channel=IrisXeGaming

I would like to know if you are launching a new driver that fix this, and allow us IRIS XE players to enjoy this magnificent game!

My Specs Are: Intel I5 (11th generation)/Integrated GRAPHIC INTEL IRIS XE

RAM: 24 GB

MODEL: ASUS X515 EA.

 

P.s: AMD has already make it playable with their chip (ryzen 5), and I´m pretty sure that if that happened, you can make it work for IRIS XE too!

 
 
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RamyerM_Intel
Moderator
802 Views

Hello PepoIRISXEl29, 


Thank you for posting in the communities. I want to take a look at this for you. From the system model, I can see no issue with the minimum game requirements. However, Since this is an OEM (Branded Laptop) original equipment manufacturer device, please take into consideration that our support may be limited since we are not familiar with the technology, settings, customizations, custom drivers, and features that the OEM has designed and installed your system. 


To be more familiar with your current configuration, kindly please share with us your SSU logs. Additionally, is the crashing only happening on this specific game or are there also other software that is affected? When you are experiencing this issue, are there other apps open along with the last of Us? Additionally, please let us know where you were able to acquire for further checking. I will be waiting for your reply. 


Ramyer M.

Intel Customer Support Technician 



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RamyerM_Intel
Moderator
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Hello PepoIRISXEl29, 


I am just following up regarding the crashing of the Last of Us game in your system. Were you able to see my previous post? Feel free to share the details we have asked so we can better assist you. 


Ramyer M. 

Intel Customer Support Technician 


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RamyerM_Intel
Moderator
667 Views

Hello PepoIRISXEl29, 


I hope everything is ok with your system. As we have not heard a response in the past few days, we will proceed in closing this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Ramyer M.

Intel Customer Support Technician 



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