The viewing screen suddenly can't receive signal and turn black

[蔡徐坤]

In fact, it's working well when I watch artiucles or videos submitted by influencers, but it suddenly can't work when I clip a TV series or film on bilibili.com whitch is a website that I surf all the time. It is also strange that the computer is still working and when I take off the HDMI or type C and put it back , the screen can recover. This is the only way that I find to resolve it, but it's so silly. And if I only restart the computer, the screen won't work.

I am looking forward to your advise. The driver is the newest and the diagnostic repaort is as follows:

Report Date: Wednesday, 08 March 2023
Report Time [hh:mm:ss]: 07:59:43 PM
Operating System: Microsoft Windows 11 专业版 10.0.22000
IGCC Version: 1.100.4478.0
Language: zh-Hans-CN
Physical Memory: 15.79 GB
Current Resolution: 2560x1440

Processor: 12th Gen Intel(R) Core(TM) i5-12400
Processor Speed: 2500 MHz
GFX Driver Name: Intel® UHD Graphics 730
Shader Version: 5.1
OpenCL* Version: 3.0
* Microsoft DirectX* *
Runtime Version: 12
Hardware-Supported Version: 12
Vendor ID: 8086
Device ID: 4692
Device Revision: 0C
GFX Driver Version: 31.0.101.4125
Dedicated RAM: 128 MB
Shared RAM: 8 GB
Max Supported Displays: 4
GFX Vulcan: 1.3.237
GFX GOP: 17.0.1073

* Devices connected to the Graphics Accelerator *

Active Displays: 1

[Jean_Intel]

Hello 蔡徐坤

Thank you for posting on the Intel️® communities. We understand that you are having issues graphics issues with your system.

• What do you mean exactly by "when I clip a TV series or film on bilibili.com "?
• If possible, share a video showing the error behavior you experience.
• Does the issue persist when using another display or cable?
• We would like to gather more information about your two systems that will help us troubleshoot your issue, so please, provide us with a report using the following programs:
  •  Intel®️ System Support Utility (Intel®️ SSU):
  • Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View." 
  • Click on the menu where it says: "Summary" to change it to "Detailed View." 
  • To save your scan: click "Next"; then "Save." 

• Intel® Graphics Command Center:
• Open the Intel Graphics Command Center
• Navigate to the Support tab
• Select System Diagnostic
• Click Generate Report
• Select Save and name the output file.

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello 蔡徐坤,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello 蔡徐坤,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.