Tried to add manually a game, but it failed on Intel Control Arc

[carlosmacie]

Hi everyone, I'm Carlos.

I recently installed Intel Control Arc as an Intel update. When I was configuring everything on app, I tried to add manually a game on Games tab, but it failed. The message says that "I don't have permission to open the file .exe" and request me to call the file's owner or the adm of the computer (see on attached image).  But I'm the Administrator user. So, I can't configure the game on Control Arc. Others files work normally, just on this game it doesn't work. The message is in brazilian portuguese, but it's easily translated using Google.

Thanks a lot in advance. 

Best rgds,

Carlos Maciel da Silva.

[DeividA_Intel]

Hello carlosmacie,  

Thank you for posting on the Intel® communities. I understand you are not able to add any games to the Games tab in the Arc control, I will happily assist you on this matter.

To have a better view of your system, please run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click Next and click Save.  

Regards,  

Deivid A. 

Intel Customer Support Technician 

[bartk1971]

Hi DeividA_intel, I have excactly the same issue. only farcry6 is appearing in the games list, my otther games like forza horizon 5 and forza motorsport are not... attached the results of the ssu scan of my system

[DeividA_Intel]

Hello carlosmacie, 

I am following up to know if you still need my assistance with your issue related to Intel Control Arc. Do not forget to attach the report from the Intel® System Support Utility (Intel® SSU).

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello carlosmacie,  

I was checking your thread and noticed that we have not heard back from you. I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 

Regards,  

Deivid A.  

Intel Customer Support Technician  

[OnePint17]

Hi all, I had the same issue with Sea of thieves. I have deleted and re-downloaded Intel Arc but the same issue persists. I ran the Intel System Utility and have attached the file below.

Could you help please?

Thanks,

Will