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BBarr5
Novice
1,364 Views

Tried to update intel drivers, when installed its still the same verison. (Update)

Hello, Today i was suggested by one of my friends to update my integrated graphics.

I installed the Driver Update Utility program and ran it and proceeded to update and install it.

When it was done, i checked to see again in to make sure, but it still telling me its outdated when installing it again, its the same version it tried to install and my Driver

is not updated and is the same version it was before.

Help?

EDIT: tried to do it manually, does not meet the minimum requirements? Though my pc does.

 

EDIT2: taken care of that one, but its still stuck on 10.18.10.4276 after trying to install it to 15.33.38.64.1252?
14 Replies
EstebanA_C_Intel
Employee
89 Views

Hello, FatherG:

If you are using an OEM device with Intel® components, the recommendation for driver downloads would be to do this directly from the manufacturer's website.

If not, the path to find the correct drivers would be:

1. Find the model of your CPU.

2. Find it here http://ark.intel.com/ ARK | Your Source for Intel® Product Specifications

3. Check the Graphics engine in it (Intel® HD Graphics xxxxxx)

4. Access https://downloadcenter.intel.com/ Drivers & Software and look for this engine.

5. Make sure you select the driver that is compatible with your OS version.

If you require any further information or support, feel free to contact us back.

Regards,

Esteban C

BBarr5
Novice
89 Views

Thank you so much for responding, i did the following and tried to update my driver.

when the install was finished, i check to see the version the driver was on and its still the same version as before?

It was installing 15.33.38.64.1252

but its still stuck on version 10.18.10.4276 according to the intel driver update utility?

EstebanA_C_Intel
Employee
89 Views

Hello, FatherG:

What do you see in the device manager?

Regards,

Esteban C

BBarr5
Novice
89 Views

Sorry, i've not been on these forums in a while. Sorry for the long responce.

Its still on version 10.18.10.4276

Driver date is 8/17/2015?

EstebanA_C_Intel
Employee
89 Views

Hello, FatherG:

I would like you to try the following.

1. Uninstall the graphics driver from the device manager.

2. Reboot the system and manually install the Intel® HD Graphics driver.

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install an Intel® Graphics Driver in Windows® 10 &...

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html How to Manually Install a Driver in Microsoft Windows 7* for Graphics...

https://downloadcenter.intel.com/download/25313/Intel-HD-Graphics-Driver-for-Windows-7-8-1-10-3rd-Ge... Download Intel® HD Graphics Driver for Windows® 7*, 8.1*, 10 (3rd Gen & BYT) (latest driver as per 1/25/2015)

I look forward to your outcome on this.

Regards,

Esteban C

BBarr5
Novice
89 Views

Just to make sure, do i check the "Delete Driver Software"?

EstebanA_C_Intel
Employee
89 Views

Hello, FatherG:

Actually, that could help, to avoid having any remaining files from the driver so the other installation gets through without interference.

Regards,

Esteban C

BBarr5
Novice
89 Views

Hey, its been a few days, but i finally done it but it didn't fix the problem.

Its still stuck on the same version?

Anything else i should do?

EstebanA_C_Intel
Employee
89 Views

Hello, FatherG:

Please test with the following driver, you could test installing it with the manual installation.

https://downloadcenter.intel.com/download/25698/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-33- Download Intel® Graphics Driver for Windows* 7,8.1,10 [15.33]

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install an Intel® Graphics Driver in Windows® 10 &...

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html How to Manually Install a Driver in Microsoft Windows 7* for Graphics...

I look forward to your outcome with this.

Regards,

Esteban C

BBarr5
Novice
89 Views

After doing that the version number didn't change but the date did.

EstebanA_C_Intel
Employee
89 Views

Hello, FatherG:

Just to double check, please let me know what is the version and date you can see in the Intel® HD Graphics panel and also the device manager.

Regards,

Esteban C

BBarr5
Novice
89 Views

Panel: 10.18.10.4358

Driver: 10.18.10.4358

BBarr5
Novice
89 Views

Note: Everytime i try to update a driver it installs the same one i have instead.

Regardless without the driver installed

EstebanA_C_Intel
Employee
89 Views

Hello, FatherG:

That is correct, I would like you to check the following article to better understand the numbering in the driver version.

http://www.intel.my/content/www/my/en/support/graphics-drivers/000005654.html Understanding The Intel® Graphics Driver Version Number

After this, is the driver working properly or note?

Regards,

Esteban C

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