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Trouble scanning via Intel Driver & Support Assistant

jmiller29
Beginner
317 Views

I have tried several times to download and install the Intel Driver & Support Assistant but it never seems to work when I run the scan.  I am able to download the exe, run it, it tells me the install is complete and I have to reboot, I reboot, I go back in, and I get an error screen (which is attached) that states "sorry, something went wrong while trying to scan".  I also attached the system information for my laptop.  I don't see any reason the scanner should fail.

Any ideas for what I should do? 

Many thanks,

Jeff

IMG_0859.jpgIMG_0860.jpg

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1 Solution
AlHill
Super User
311 Views

First, try clearing your browser cache.

Next, is your firewall blocking anything?

 

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

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2 Replies
AlHill
Super User
312 Views

First, try clearing your browser cache.

Next, is your firewall blocking anything?

 

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

jmiller29
Beginner
300 Views

Thank you!  Unsure what did the trick, but I cleared the cache and also found the two articles below and once I did all of that, it works perfectly!

 

https://www.intel.com/content/www/us/en/support/articles/000026895/software/software-applications.ht...

https://www.intel.com/content/www/us/en/support/articles/000059899/software/software-applications.ht... 

 

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