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Hello,
I am having a problem similar to and have attached several requested items (per Leonardo C.) as part of resolving this problem. My original post from the other thread is below:
#
I am having the same problem with Photoshop CC 2018 on an ASUS running intel Core i5 8th Gen with UHD 620 graphics w/ driver version 24.20.100.6025 (the latest version). Photoshop crashes every time I try to run it, and NOTHING has changed on my machine. Photoshop worked yesterday, stopped working today. I got an error in Photoshop one time that said "Photoshop has encountered a problem with the display driver..."
The Photoshop error report is attached. Please help!
#
Thanks,
Ryan
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Hello Argoneon
Thank you for joining the Intel® community, allow me to help you with the problem that you have to open Photoshop.
When you installed the Intel® graphics driver 24.20.100.6025 did you perform a clean installation of the driver or you installed it on top of the previous version?
To perform a clean installation you have to uninstall the current and previous version of graphics drivers (see steps below) until you get to Microsoft basic display adapter, I would recommend that once you have this basic adapter open Photoshop to verify if you have any error message, after this testing you can manually install the Intel® graphics driver version 24.20.100.6025 (see steps below) download link: https://downloadmirror.intel.com/27680/a08/win64_24.20.100.6025.zip https://downloadmirror.intel.com/27680/a08/win64_24.20.100.6025.zip.
If this driver does not help you could also try the Intel® driver version 24.20.100.6286 (Latest) with a clean installation of the driver, download link: https://downloadmirror.intel.com/27988/a08/win64_24.20.100.6286.zip https://downloadmirror.intel.com/27988/a08/win64_24.20.100.6286.zip.
Download the Intel® drivers versions, once the download is completed make sure to take your system our of internet connection to uninstall/install the drivers.
Follow the steps below to uninstall the graphics driver:
- On the keyboard, press WinLogo key + R, then type in devmgmt.msc
- Expand the Display Adapters section.
- Find the Intel® Graphics Driver. The driver can also be called the Intel® Graphics Media Accelerator Driver (Intel® GMA Driver).
- Right-click the Intel Graphics Driver and select Uninstall.
- Select the checkbox Delete the driver software for this device.
- Reboot the computer after the uninstall process has finished.
Repeat these steps until you have the Microsoft basic display adapter.
First test the Intel® graphics driver 24.20.100.6025 following these steps in order to update the graphics driver:
- Use the zip file.
- Unzip the file to a designated location or folder.
- Right-click on the Windows Start icon and open Device Manager.
- Click "Yes" when prompted for permission from User Account Control.
- Expand the Display adapters section.
- Right-click the Intel® graphics entry and select Update Driver Software.
- Click "Browse my computer for driver software".
- Click "Let me pick from a list of device drivers on my computer".
- Click "Have Disk".
- Click "Browse".
- Access the designated location or folder, and access a folder called "Graphics".
- Select the file called "igdlh64" or "igdlh".
- Click Open, then click OK, and finally click "Next". Drivers are now being installed.
- Reboot your computer.
- And let me know if you have any issues during the installation.
As mentioned previously if the Intel® driver 24.20.100.6025 does not work you could repeat these steps install the Intel® driver version 24.20.100.6286.
Hope his help.
Regards,
Leonardo C.
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Hello Argoneon
Thank you for joining the Intel® community, allow me to help you with the problem that you have to open Photoshop.
When you installed the Intel® graphics driver 24.20.100.6025 did you perform a clean installation of the driver or you installed it on top of the previous version?
To perform a clean installation you have to uninstall the current and previous version of graphics drivers (see steps below) until you get to Microsoft basic display adapter, I would recommend that once you have this basic adapter open Photoshop to verify if you have any error message, after this testing you can manually install the Intel® graphics driver version 24.20.100.6025 (see steps below) download link: https://downloadmirror.intel.com/27680/a08/win64_24.20.100.6025.zip https://downloadmirror.intel.com/27680/a08/win64_24.20.100.6025.zip.
If this driver does not help you could also try the Intel® driver version 24.20.100.6286 (Latest) with a clean installation of the driver, download link: https://downloadmirror.intel.com/27988/a08/win64_24.20.100.6286.zip https://downloadmirror.intel.com/27988/a08/win64_24.20.100.6286.zip.
Download the Intel® drivers versions, once the download is completed make sure to take your system our of internet connection to uninstall/install the drivers.
Follow the steps below to uninstall the graphics driver:
- On the keyboard, press WinLogo key + R, then type in devmgmt.msc
- Expand the Display Adapters section.
- Find the Intel® Graphics Driver. The driver can also be called the Intel® Graphics Media Accelerator Driver (Intel® GMA Driver).
- Right-click the Intel Graphics Driver and select Uninstall.
- Select the checkbox Delete the driver software for this device.
- Reboot the computer after the uninstall process has finished.
Repeat these steps until you have the Microsoft basic display adapter.
First test the Intel® graphics driver 24.20.100.6025 following these steps in order to update the graphics driver:
- Use the zip file.
- Unzip the file to a designated location or folder.
- Right-click on the Windows Start icon and open Device Manager.
- Click "Yes" when prompted for permission from User Account Control.
- Expand the Display adapters section.
- Right-click the Intel® graphics entry and select Update Driver Software.
- Click "Browse my computer for driver software".
- Click "Let me pick from a list of device drivers on my computer".
- Click "Have Disk".
- Click "Browse".
- Access the designated location or folder, and access a folder called "Graphics".
- Select the file called "igdlh64" or "igdlh".
- Click Open, then click OK, and finally click "Next". Drivers are now being installed.
- Reboot your computer.
- And let me know if you have any issues during the installation.
As mentioned previously if the Intel® driver 24.20.100.6025 does not work you could repeat these steps install the Intel® driver version 24.20.100.6286.
Hope his help.
Regards,
Leonardo C.
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Hi Leonardo,
Thank you so much for the detailed steps. I was able to uninstall the driver to get back to the Microsoft Display Adapter, but then my computer repeatedly crashed.
I kept getting the error VIDEO_DXGKRNL_FATAL_ERROR and was forced to reinstall Windows.
After reinstalling, I successfully completed the steps, installing version 24.20.100.6025. The problems with Photoshop went away, and all is working well now.
Ryan
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Hello Argoneon
Thank you for the information, I am glad to know that the problem was solved.
Best Regards,
Leonardo C.
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