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JAdam16
Beginner
1,162 Views

UHD 630 doesn't run games which worked on previous integrated graphics

Hi everyone. I have Intel i7-8700 without dedicated videocard, that's why I'm using UHD 630. I also have i3-540 with integrated graphics.

 

I have two games installed on both computers: Need for Speed Underground and Need for Speed World (Soapbox). UHD 630 can't run both of them. The first one is loading till "press any key to continue" screen and then crash. NFS World is crashing right after launch.

 

While i3-540 integrated graphics is easily running these games without any problems.
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4 Replies
idata
Community Manager
113 Views

Hello Jeradams

 

 

Thank you for joining the community.

 

 

I see that you are having problems to run games while using the Intel® UHD 630, allow me to help you with the inquiries.

 

 

I would like to gather more information about the configuration you have on the computers. Please attach to this thread the TXT file the Intel® System Support Utility will generate on each system: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Steps to save the report:
  1. Run the utility.
  2. Click on "Scan" to get the scanned system.
  3. Once the scan is complete click on "next".
  4. Use the "save" option, save the report to your desktop.
  5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

I will also need to check some graphic information about each computer. Please follow the instructions below:

 

  1. Right click on the Desktop, and click on Graphics Properties.
  2. Click Options and Support, and then click Information Center.
  3. Click on Save (save it in your desktop).
  4. Attach the reports to the thread.

 

Hope this help.

 

 

Regards,

 

Leonardo C.

 

JAdam16
Beginner
113 Views

Hello Leonardo!

Thank you for your response.

idata
Community Manager
113 Views

Hello Jeradams

 

 

Thank you for your response.

 

 

Upon reviewing the reports provided I see that the systems have different versions of DirectX installed, this behavior that you are facing could be an incompatibility with the supported DirectX version on the game and the one supported by the processor. In case of the Intel® Core™ i7-8700 Processor, the supported DirectX is 12 (https://ark.intel.com/products/126686/Intel-Core-i7-8700-Processor-12M-Cache-up-to-4_60-GHz https://ark.intel.com/products/126686/Intel-Core-i7-8700-Processor-12M-Cache-up-to-4_60-GHz). I would recommend contacting the game developer to verify if the game could run with this version of DirectX.

 

 

Best Regards,

 

Leonardo C.

 

idata
Community Manager
113 Views

Hello Jeradams

 

 

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

 

 

Regards,

 

Leonardo C.

 

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