Hi everyone. I have Intel i7-8700 without dedicated videocard, that's why I'm using UHD 630. I also have i3-540 with integrated graphics.
I have two games installed on both computers: Need for Speed Underground and Need for Speed World (Soapbox). UHD 630 can't run both of them. The first one is loading till "press any key to continue" screen and then crash. NFS World is crashing right after launch.
While i3-540 integrated graphics is easily running these games without any problems.
Thank you for joining the community.
I see that you are having problems to run games while using the Intel® UHD 630, allow me to help you with the inquiries.
I would like to gather more information about the configuration you have on the computers. Please attach to this thread the TXT file the Intel® System Support Utility will generate on each system: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Steps to save the report:
I will also need to check some graphic information about each computer. Please follow the instructions below:
Hope this help.
Thank you for your response.
Upon reviewing the reports provided I see that the systems have different versions of DirectX installed, this behavior that you are facing could be an incompatibility with the supported DirectX version on the game and the one supported by the processor. In case of the Intel® Core™ i7-8700 Processor, the supported DirectX is 12 (https://ark.intel.com/products/126686/Intel-Core-i7-8700-Processor-12M-Cache-up-to-4_60-GHz https://ark.intel.com/products/126686/Intel-Core-i7-8700-Processor-12M-Cache-up-to-4_60-GHz). I would recommend contacting the game developer to verify if the game could run with this version of DirectX.
I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.