Unable to Install Update for Intel HD Graphics 4000 on HP Pavilion g4 Notebook PC [v. 15.33]

[Ree]

Hello.

I just saw a new software update available for my system on IDSA and clicked on install the update. The process was smooth without any error messages. A restart was required and did that too but when I come back to IDSA and check for new updates again, the same software upgrade message remains with an install message. I clicked on install multiple times, same restart done but didn't work. I also manually downloaded and tried to install the update but didn't work. Kindly help here. Thank you. 

[David_G_Intel]

Hello Ree

Thank you for posting on the Intel️® communities.  

Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it. You may find the Discontinued Products website (https://www.intel.com/content/www/us/en/support/discontinued-products.html) website helpful to address your request.  

You can get the specifications and verify this product's discontinuance status at the Intel® Product Specifications website > Product Status > "Discontinued". https://ark.intel.com/ 

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  

Regards, 

David G 

Intel Customer Support Technician