Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
18029 Discussions

Unable to start video driver

RAnno
Beginner
300 Views

Hello. Today my Laptop shut down and when i rebooted it, I received a notification saying "unable to start video driver. It will be used the base video driver of Microsoft. Check on windows update for a recent driver".

But there is no recent driver. So i don't know how to solve this problem. I have a HP Spectre x360 - 13-ae019nl.

Thanks in advance for anyone that can help me

 

0 Kudos
3 Replies
AlHill
Super User
144 Views

You can get the drivers you need from HP for THEIR laptop:

https://support.hp.com/us-en/drivers/selfservice/hp-spectre-13-ae000-x360-convertible-pc/16779579/mo...

 

And, you can also get support from HP for their laptop.

 

Doc

 

RAnno
Beginner
144 Views

I already have the latest driver installed and I even tried reinstalling it but nothing changed​

AlHill
Super User
144 Views

Then contact HP for support of their laptop. You paid them for support, make them earn it.

 

Doc

 

Reply