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Upgrade Intel® Graphics Driver 30.0.101.1660 causes start up problems laptop

HBO70
Beginner
1,794 Views

Last update; Intel® Graphics Driver 30.0.101.1660 cause start-up problems laptop. Windows 11, 11th gen. Both screens stay black.  Only hard reset helps with second screen disconnected. Connecting second screen after start-up is no problem. Tried reinstall, deleted drivers, upgrade monitor (sams Odysee 27") replayed cable, updated windows 11. Nothing helps. Anyone with a helpfull tip?

HBO70

0 Kudos
7 Replies
Jean_Intel
Moderator
1,757 Views

Hello HBO70,


Thank you for posting on the Intel️® communities.  


To have a better understanding of your issue, please provide me with the following:

  • You mentioned that you reinstalled and deleted drivers. Does it mean that the issue persists after you tried reinstalling the driver 30.0.101.1660?
  • Was there any other hardware or software change besides the driver update?
  • When you do a hard reset as a workaround for your issue, do you experience any other type of display errors?
  • Create a report using the Intel®️ System Support Utility (Intel®️ SSU)  


Best regards, 

Jean O.  

Intel Customer Support Technician


HBO70
Beginner
1,750 Views

Hello Jean.

You mentioned that you reinstalled and deleted drivers.

Does it mean that the issue persists after you tried reinstalling the driver 30.0.101.1660?

Yes, Laptopscreen is black en 2nd screen goes to sleep

Was there any other hardware or software change besides the driver update?

Apple, icloud, etc.  

When you do a hard reset as a workaround for your issue, do you experience any other type of display errors?

No

Create a report using the Intel System Support Utility (Intel SSU) 

I already send a report. I wil send both old and new  

When i do a restart FireFox won’t start. “there is already a version running, you need to close old to proceed” probably because of hard reset

 

 

HBO70
Beginner
1,747 Views

Scan also sent is first message

HBO70
Beginner
1,741 Views

Starting INTEL Computer improvent programm, microsoft error .NET Framework

 

Zie het einde van dit bericht voor meer informatie over het aanroepen
van JIT-foutopsporing (Just In Time) in plaats van dit dialoogvenster.

************** Tekst van uitzondering **************
System.ArgumentException: De bestandsindeling is niet geldig.
bij System.Windows.Forms.RichTextBox.StreamIn(Stream data, Int32 flags)
bij System.Windows.Forms.RichTextBox.StreamIn(String str, Int32 flags)
bij System.Windows.Forms.RichTextBox.set_Rtf(String value)
bij System.Windows.Forms.RichTextBox.OnHandleCreated(EventArgs e)
bij System.Windows.Forms.Control.WmCreate(Message& m)
bij System.Windows.Forms.Control.WndProc(Message& m)
bij System.Windows.Forms.RichTextBox.WndProc(Message& m)
bij System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Geladen assembly's **************
mscorlib
Assembly-versie: 4.0.0.0
Win32-versie: 4.8.4470.0 built by: NET48REL1LAST_C
CodeBase: file:///C:/Windows/Microsoft.NET/Framework64/v4.0.30319/mscorlib.dll
----------------------------------------
SurConsent
Assembly-versie: 2.4.0.8840
Win32-versie: 2.4.0.08840
CodeBase: file:///C:/Program%20Files/Intel/SUR/ICIP/SurConsent.exe
----------------------------------------
System.Windows.Forms
Assembly-versie: 4.0.0.0
Win32-versie: 4.8.4488.0 built by: NET48REL1LAST_C
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
Assembly-versie: 4.0.0.0
Win32-versie: 4.8.4488.0 built by: NET48REL1LAST_C
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
Assembly-versie: 4.0.0.0
Win32-versie: 4.8.4395.0 built by: NET48REL1LAST_B
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
Config
Assembly-versie: 2.4.0.8840
Win32-versie:
CodeBase: file:///C:/Program%20Files/Intel/SUR/ICIP/Config.DLL
----------------------------------------
System.Core
Assembly-versie: 4.0.0.0
Win32-versie: 4.8.4470.0 built by: NET48REL1LAST_C
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
mscorlib.resources
Assembly-versie: 4.0.0.0
Win32-versie: 4.8.4161.0 built by: NET48REL1
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/mscorlib.resources/v4.0_4.0.0.0_nl_b77a5c561934e089/mscorlib.resources.dll
----------------------------------------
System.Configuration
Assembly-versie: 4.0.0.0
Win32-versie: 4.8.4341.0 built by: NET48REL1LAST_C
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Xml
Assembly-versie: 4.0.0.0
Win32-versie: 4.8.4161.0 built by: NET48REL1
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Windows.Forms.resources
Assembly-versie: 4.0.0.0
Win32-versie: 4.8.4161.0 built by: NET48REL1
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms.resources/v4.0_4.0.0.0_nl_b77a5c561934e089/System.Windows.Forms.resources.dll
----------------------------------------

************** JIT-foutopsporing **************
Als u JIT-foutopsporing wilt inschakelen, moet in het configuratiebestand voor deze
toepassing of computer (machine.config) de waarde
jitDebugging in het gedeelte system.windows.forms zijn ingesteld.
De toepassing moet ook zijn gecompileerd terwijl foutopsporing
was ingeschakeld.

Bijvoorbeeld:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

Wanneer JIT-foutopsporing is ingeschakeld, worden onverwerkte uitzonderingen
naar het JIT-foutopsporingsprogramma gestuurd dat op de computer is geregistreerd
en worden niet door dit dialoogvenster verwerkt.

 

Jean_Intel
Moderator
1,708 Views

Hello HBO70,

 

Thanks for your response. The information provided has been helpful.

 

I was looking for your laptop model provided by the Intel® SSU; however, I didn't find any information related to the product. The report shows that the system is TIMI TM2029-31473. Can you provide me with the website of the system manufacturer?

 

Since you mentioned that the issue persists after uninstalling the driver, it doesn't seem that the problem is related to this specific driver version. I want to suggest performing a clean instalation for our latest driver (30.0.101.1660).

 

 1. Download the latest DCH drivers and save them on the computer: (https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html)

2. Disconnect from the Internet so no new drivers are automatically installed by Windows Update. 

3. Uninstall the driver and the Intel Graphics Command Center and driver from Apps and Features. 

4. Restart the computer. 

5. Confirm in Device Manager > Video Adapters that the controller is listed as 'Microsoft Basic Display Adapter' > if not, repeat steps 2 through 4. 

6. If the adapter continues to be listed as ‘Intel HD Graphics’ or similar, and no other Intel Graphics driver is listed under 'Apps and Features' for removal, then it means Windows has switched to a previously installed Legacy driver. At this point we can remove Legacy drivers from Device Manager: 

1. Right-click on 'Intel HD Graphics' or similar, and select 'Uninstall Device' 

2. In the pop-up window make sure 'Delete the driver software for this device' is checked. 

3. Click on 'Uninstall'. 

4. Restart. (Repeat steps 6.1.1 through 6.1.4 until the device gets listed as 'Microsoft Basic Display Adapter') 

7. Install the DCH drivers that were downloaded in step 1 Restart the computer. 

Reconnect to the Internet. 

 

Best regards, 

Jean O.  

Intel Customer Support Technician

 

Jean_Intel
Moderator
1,681 Views

Hello HBO70,


I hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


Jean_Intel
Moderator
1,648 Views

Hello HBO70,

 

I hope you are doing fine.

 

I have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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