VIDEO_TDR_FAILURE (igdkmd64.sys) crashing my NEW laptop and BSOD while gaming Windows 10

[TPerr5]

Recently I bought a new laptop, Lenovo Y50, and had no issues with it. I started playing a game called "Path of Exile" and while in the middle of the game it would freeze and then cause my laptop to crash into BSOD and give me the error message VIDEO_TDR_FAILURE (igdkmd64.sys) which looked like this:

/servlet/JiveServlet/downloadImage/2-255820-239358/bsod2.jpg https://communities.intel.com/servlet/JiveServlet/showImage/2-255820-239358/bsod2.jpg

I have searched through for assistance but found no resolution in the attempts I made. The most recent attempt was uninstalling the Intel Driver but that just lowered my FPS entirely. So I reinstalled and the problem came up again and then I foolishly shut my laptop off before it hit the BSOD and when I booted it back up then screen was all black and not changing. Scared of ruining my new computer, I hard shut down the laptop once again and then it booted up normally, only that it was much slower. Have I damaged my laptop? If so, what steps do I need to take? And yes, I have insurance. Specs: Processor4th Generation Intel Core i7-4720HQ Processor (2.60GHz 1600MHz 6MB)Operating systemWindows 8.1 64 originally but updated to windows 10 Display15.6" FHD IPS LED Backlight (1920x1080)GraphicsNVIDIA GeForce GTX 860M 4GBMemory16.0GB PC3-12800 DDR3L SDRAM 1600 MHzHard DriveHybrid 1TB 5400 RPM+8GB SSHDNetwork CardIntel® Dual Band Wireless-AC 3160

I have posted for assistance on the following websites: Microsoft, Lenovo, Intel, and Yahoo. Thank you for your assistance

[RBras]

I'm also having the same problem, only in Windows 10, the problem occurs when there is a need for some application work only with the Intel driver, not being compatible with the Nvidia driver. My notebbok is a Lenovo Z40 nor the driver supplied by the manufacturer and so little the driver provided by Intel itself, are not paying off and worse such failure is unbelievable, since the Windows 10 was being tested for a long time.

[Marvin_L_Intel]

Hello Simonhawk,

We have received a report from a customer that was having the same issue and was able to resolve it by getting the graphics driver that is available on our website, you can download it on the link below (and uninstall the one that you have currently uninstalled):

https://downloadcenter.intel.com/download/25150/Intel-Iris-Iris-Pro-and-HD-Graphics-Production-Driver-for-Windows-10-64-bit Intel® Download Center

After you install it you need to change the following:

Under 3D settings you need to have:

• Application Optimal Mode - Enable
• Multi-Sample Anti-Aliasing - Use Application Settings
• Conservative Morphological Anti-Aliasing - Turn Off
• General Settings - Balanced Mode

And under Video settings - Basic you need to have:

• Standard Color Correction - Application Settings
• Input Range - Application Settings

You can see the games that the customer tested with those settings on the forum

Please let me know if the suggested workaround helped you resolving the issue.

Best regards,

marving_intel