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VIDEO_TDR_FAILURE igdkmdn64.sys

emregungor
Beginner
890 Views
  1. I Bought a New Hp All in One Computer. I did a clean install of Windows 11 with no problems. The next day it gave a blue screen error. I contacted the hp support line and my problem was not resolved. CPU: 12th Gen Intel(R) Core(TM) i3-1215U 1.20 GHz Error code: VIDEO_TDR_FAILURE igdkmdn64.sys

WhatsApp Image 2023-09-02 at 15.22.26.jpeg

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Andres_Intel
Employee
828 Views

Hello emregungor,  

 

Thank you for posting on the Intel®️ communities. I see that you are having Blue Screen of Death (BSOD) issues with your Intel® UHD Graphics for 12th Gen Intel® Processors, I know when we receive a BSOD is very frustrating, and for that reason a more than glad to help you with this.

 

Please answer the questions below before starting with the troubleshooting steps to have a better understanding:


 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician


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Andres_Intel
Employee
809 Views

Hello emregungor,

 

 

Were you able to run the Intel® SSU?   

Let us know if you still need assistance.    

  

 

Best regards,   

 

Andres P.   

Intel Customer Support Technician 


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Andres_Intel
Employee
758 Views

Hello emregungor,

 

 

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

 

  

Best regards, 

 

Andres P.   

Intel Customer Support Technician


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