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Valorant Issues: Screen Lag, Blackout, Drivers Crash

ijacen
Beginner
880 Views

Just an informative post. I've already DDU'd driver updates and reinstalled various versions with no progress. I really hope the team at Intel is looking into these issues regarding their GPUs and games that require DX11 and DX9 as this is not the only game I constantly have issues with.

 

Valorant will have screen stutter and input lag frequently, it will act as if I am moving and switching guns while my hands are off of my keyboard and mouse.

 

Valorant  will at times blackout, just a blank screen and pop up at random 5 seconds later somewhere random.

 

Valorant will also crash due to driver issues.

 

Plz plz plz figure this stuff out. This has been going on since the GPU came out.

 

P.S. running the ARC A770

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6 Replies
Hugo_Intel
Employee
844 Views

Hello ijacen


Thank you for posting on the Intel Communities. I am sorry you are experiencing issues when playing Valorant on your system.


We are currently working on performance improvements for this game since the issue has been reported by some users., however, at the moment there is no estimated time for these updates to be released. Some users have also reported that turning on the "Vignette" options within the in-game graphics settings can help increase performance.


Best regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
796 Views

Hello ijacen


Please let us know if you have further questions related to this topic.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
760 Views

Hello ijacen


We have not heard back from you and we see there are no further questions related to this topic so we will be closing this thread. We would like to let you know this issue is being worked on under Bug ID 14017821264 you can reference it later on in case you want to get a status update at the moment there is no estimated time for a fix to be released but rest assured we are working on it.

Feel free to open a new thread if you need further assistance.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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NormanS_Intel
Moderator
161 Views

Hello ijacen,


We greatly appreciate your patience. I'm pleased to share that our extensive testing over the past few months indicates that the graphics driver version 31.0.101.5590 resolves the performance issues with Valorant. We advise you to update to this driver version and inform us of the results. Please ensure to use DDU before proceeding with the update to version 31.0.101.5590.

Your feedback is valuable to us, and we look forward to hearing from you soon.


Best regards,

Norman S.

Intel Customer Support Engineer



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NormanS_Intel
Moderator
129 Views

Hello ijacen,


I wanted to check if you had the chance to review the information I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 


Best regards,

Norman S.

Intel Customer Support Engineer


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NormanS_Intel
Moderator
84 Views

Hello ijacen, 


I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.


Best regards,

Norman S.

Intel Customer Support Engineer


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