Valorant crash on iris xe after the newest update 31.0.101.3222

[Restlack]

i started getting this screen right im about to join a game after the latest intel iris xe 31.0.101.3222

i have an i5-1135g7 11th gen which is compatible as it said in the dhc drivers main page

for more detailts im using windows 11 family edition, and the issue started happening only after the driver update.

please fix

[Jean_Intel]

Hello Restlack,

Thank you for posting on the Intel️® communities.  

To have a better understanding of your issue, please provide me with the following:

• Have you made any graphics changes to the game recently?
• What driver installation method did you use?
• Try rolling back the graphics driver to a previous version and check if the issue is still present.
• Confirm that no other heavy workload programs are running in the background while playing.
  • Open the Task Manager (Ctrl+Shift+Esc).
  • Click the CPU and Memory tabs to check whether anything is using up large chunks of your CPU or RAM (for instance, a web browser with many tabs open).
• Intel®️ System Support Utility (Intel®️ SSU)  
  •  Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html)
  • Open the application and click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View." 
  • Click on the menu where it says: "Summary" to change it to "Detailed View." 
  • To save your scan: click on "Next"; then "Save." 

Best regards, 

Jean O.  

Intel Customer Support Technician

[adcasti]

As a i7-11800h user I have the same problem for almost 10 days. When this driver came out i was able to download it by using Intel Driver Support Asistant app only, Because I think it was not verified by windows update yet. Today I accidentally updated it by using windows update and I got the same problem. The problem is fixed by rollbacking the update though. Althought with the newest update sound function will stop working completely and if I try to open a game it'll crash my laptop.

[Jean_Intel]

Hello Restlack,

I hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello adcasti,

Thank you for posting on the Intel️® communities.  

Please submit a new question on the Graphics community forums, and provide a detailed explanation of the situation to have a more personalized troubleshooting step for your issue. If you'd like, you can try my suggestions from this thread.

Best Regards,

Jean O.  

Intel Customer Support Technician

[adcasti]

I'd rather wait for the next update version instead of doing that. Luckily I was able to fix my issue by rollbacking the update.

[Jean_Intel]

Hello @Restlack,

I hope you are doing fine.

I have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.

[Jean_Intel]

Hello @adcasti,

I am glad to know the information helped. Hopefully, it will help other community members. As I mentioned in my previous post, I will close it. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards.

Jean O. 

Intel Customer Support Technician.

[adcasti]

Just a reminder that this problem is completely fixed for me after updating the "31.0.101.3413" version. Right now windows keep trying to "update" older version so I just stopped doing updates for a month and I think everything is great now. Thanks for the interesting.