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I started play SFV in september 2020 but since this month i can't play the game since my graphic card start crash when i play the game, but every game i have works normaly only SFV crashes when i start a match(training room, rank, casual, lounge) idk what to do since i can't find any help in any place you guys are my last chance.
my specs
Intel® Core™ i5-8500T CPU @ 2.10GHz
16 gb of ram
Graphics card Intel(R) UHD Graphics 630
Operating system windows 10
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What version of windows 10?
So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).
Doc (not an Intel employee or contractor)
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Computador (Computer)
| Dell Inc. OptiPlex 3060 | |
|---|---|
| Fabricante do sistema (System Manufacturer) | Dell Inc. |
| Modelo do sistema (System Model) | OptiPlex 3060 |
| Tipo de sistema (System Type) | Desktop |
| Fabricantes da motherboard (Motherboard Manufacturer) | Dell Inc. |
| Motherboard (Motherboard Product) | 0VTJVC |
| Versão (Version) | A00 |
| Versão do BIOS (BIOS Version) | 1.2.22 |
| Data (Date) | 01/11/2018 |
| Versão do SMBIOS (SMBIOS Version) | 3.1 |
| Inicialização segura (Secure Boot) | Desligado (Off) |
Sistema operacional (Operating System)
| Microsoft Windows 10 Pro (64 bits) | |
|---|---|
| Versão (Version) | 2009 |
| Compilação do sistema operacional (OS Build) | 10.0.19042 |
| Construir filial (Build Branch) | vb_release |
| Locale | Português (Brasil) |
| Diretório do Windows (Windows Directory) | C:\Windows |
| Diretório do sistema (System Directory) | C:\Windows\system32 |
| Versões do .NET Framework (.NET Framework Versions) | 2.0.50727.4927, 3.0.30729.4926, 3.5.30729.4926, 4.0.0.0, 4.8.04084 |
| Navegadores de Internet instalados (Installed Internet Browsers) | Google Chrome, Internet Explorer 11.789.19041.0 |
Processador (Processor)
| Intel® Core™ i5-8500T CPU @ 2.10GHz | |
|---|---|
| Detalhes do dispositivo (Device Details) | |
| Fabricante (Manufacturer) | GenuineIntel |
| Descrição (Description) | Intel64 Family 6 Model 158 Stepping 10 |
| Arquitetura (Architecture) | x64 |
| Número de núcleos (# of Cores) | 6 |
| Nº de threads (# of Threads) | 6 |
| Frequência baseada em processador (Processor Base Frequency) | 2112 MHz |
| Tensão atual (Current Voltage) | 8. |
| Cache nível 2 (Level 2 Cache) | 1536 Kb |
| Cache nível 3 (Level 3 Cache) | 9216 Kb |
| ID do processador (Processor Id) | 0x906EA |
| Disponibilidade (Availability) | Funcionando com a potência máxima (Running at full power) |
Gráficos (Graphics)
| Intel® UHD Graphics 630 | |
|---|---|
| Detalhes do dispositivo (Device Details) | |
| Compatibilidade do adaptador (Adapter Compatibility) | Intel Corporation |
| Processador de vídeo (Video Processor) | Intel® UHD Graphics Family |
| Resolução (Resolution) | 1366 x 768 |
| Bits por pixel (Bits Per Pixel) | 32 |
| Número de cores (Number of Colors) | 4294967296 |
| Taxa de atualização - Atual (Refresh Rate - Current) | 59 Hz |
| Taxa de atualização - Máxima (Refresh Rate - Maximum) | 75 Hz |
| Taxa de atualização - Mínima (Refresh Rate - Minimum) | 23 Hz |
| Provedor (Provider) | Intel Corporation |
| Versão (Version) | 27.20.100.9168 |
| Data (Date) | 01/08/2021 |
| Tipo de DAC do adaptador (Adapter DAC Type) | Internal |
| RAM do adaptador (Adapter RAM) | 1,00 GB |
| Disponibilidade (Availability) | Funcionando com a potência máxima (Running at full power) |
| Status | Este dispositivo está funcionando corretamente. (This device is working properly.) |
| Localização (Location) | PCI bus 0, device 2, function 0 |
| ID do dispositivo (Device Id) | PCI\VEN_8086&DEV_3E92&SUBSYS_085C1028&REV_00\3&11583659&0&10 |
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RafaelF, Thank you for posting in the Intel® Communities Support.
I just wanted to check if the problem with the game Street Fighter V crashing persists and if you still need assistance on this matter?
Regards,
Albert R.
Intel Customer Support Technician
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Hello RafaelF, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.
Regards,
Albert R.
Intel Customer Support Technician
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