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Video card corrupted and crashes can't play Street Fighter V


I started play SFV in september 2020 but since this month i can't play the game since my graphic card start crash when i play the game, but every game i have works normaly only SFV crashes when i start a match(training room, rank, casual, lounge) idk what to do since i can't find any help in any place you guys are my last chance.

my specs

Intel® Core™ i5-8500T CPU @ 2.10GHz

16 gb of ram

Graphics card Intel(R) UHD Graphics 630

Operating system windows 10

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4 Replies
Super User

What version of windows 10?

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

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Computador (Computer)

Dell Inc. OptiPlex 3060
Fabricante do sistema (System Manufacturer) Dell Inc.
Modelo do sistema (System Model) OptiPlex 3060
Tipo de sistema (System Type) Desktop
Fabricantes da motherboard (Motherboard Manufacturer) Dell Inc.
Motherboard (Motherboard Product) 0VTJVC
Versão (Version) A00
Versão do BIOS (BIOS Version) 1.2.22
Data (Date) 01/11/2018
Versão do SMBIOS (SMBIOS Version) 3.1
Inicialização segura (Secure Boot) Desligado (Off)

Sistema operacional (Operating System)

Microsoft Windows 10 Pro (64 bits)
Versão (Version) 2009
Compilação do sistema operacional (OS Build) 10.0.19042
Construir filial (Build Branch) vb_release
Locale Português (Brasil)
Diretório do Windows (Windows Directory) C:\Windows
Diretório do sistema (System Directory) C:\Windows\system32
Versões do .NET Framework (.NET Framework Versions) 2.0.50727.4927, 3.0.30729.4926, 3.5.30729.4926,, 4.8.04084
Navegadores de Internet instalados (Installed Internet Browsers) Google Chrome, Internet Explorer 11.789.19041.0

Processador (Processor)

Intel® Core™ i5-8500T CPU @ 2.10GHz
Detalhes do dispositivo (Device Details)
Fabricante (Manufacturer) GenuineIntel
Descrição (Description) Intel64 Family 6 Model 158 Stepping 10
Arquitetura (Architecture) x64
Número de núcleos (# of Cores) 6
Nº de threads (# of Threads) 6
Frequência baseada em processador (Processor Base Frequency) 2112 MHz
Tensão atual (Current Voltage) 8.
Cache nível 2 (Level 2 Cache) 1536 Kb
Cache nível 3 (Level 3 Cache) 9216 Kb
ID do processador (Processor Id) 0x906EA
Disponibilidade (Availability) Funcionando com a potência máxima (Running at full power)

Gráficos (Graphics)

Intel® UHD Graphics 630
Detalhes do dispositivo (Device Details)
Compatibilidade do adaptador (Adapter Compatibility) Intel Corporation
Processador de vídeo (Video Processor) Intel® UHD Graphics Family
Resolução (Resolution) 1366 x 768
Bits por pixel (Bits Per Pixel) 32
Número de cores (Number of Colors) 4294967296
Taxa de atualização - Atual (Refresh Rate - Current) 59 Hz
Taxa de atualização - Máxima (Refresh Rate - Maximum) 75 Hz
Taxa de atualização - Mínima (Refresh Rate - Minimum) 23 Hz
Provedor (Provider) Intel Corporation
Versão (Version)
Data (Date) 01/08/2021
Tipo de DAC do adaptador (Adapter DAC Type) Internal
RAM do adaptador (Adapter RAM) 1,00 GB
Disponibilidade (Availability) Funcionando com a potência máxima (Running at full power)
Status Este dispositivo está funcionando corretamente. (This device is working properly.)
Localização (Location) PCI bus 0, device 2, function 0
ID do dispositivo (Device Id) PCI\VEN_8086&DEV_3E92&SUBSYS_085C1028&REV_00\3&11583659&0&10
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RafaelF, Thank you for posting in the Intel® Communities Support.

I just wanted to check if the problem with the game Street Fighter V crashing persists and if you still need assistance on this matter?


Albert R.

Intel Customer Support Technician

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Hello RafaelF, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Albert R.

Intel Customer Support Technician

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