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Video from Reddit, Twitch, DLive freezing after a few seconds with Hardware Acceleration / HDR turne

Graphixx
Beginner
1,273 Views

I've noticed when I turn on HDR in the Windows settings with my Intel UHD 630 graphics card doing the decoding video stops after a few seconds. Turning off HDR or turning off Hardware Acceleration fixes the problem. How do I get HDR not to freeze my videos and these sites to work with it turned on? Windows 10 latest version. Issue in Chrome and Edge, Firefox works fine.

Tried updating my drivers didn't fix anything and tried uninstalling chrome, clearing cache cookies, none of that fixed it.

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3 Replies
Esteban_D_Intel
Moderator
1,264 Views

Hello Graphixx,


Thank you for posting on the Intel® communities.  


To better assist you, please provide the following information:

  • Does this behavior occur only with live videos?
  • Were any changes made prior to this behavior?
  • What is the version of Chrome* that you are using?


In order to get information about your system please run the following tool and

attach the reports generated.  


Intel® System Support Utility (Intel® SSU).


Intel® SSU Download link 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-  


  1. Open the application and click on "Scan" to see the system and device information. 
  2. By default, Intel® SSU will take you to the "Summary View".  
  3. Click on the menu where it says "Summary" to change to "Detailed View".  
  4. To save your scan, click on "Next", then "Save".  


Esteban D. 

Intel Technical Support Technician  


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Esteban_D_Intel
Moderator
1,259 Views

Were you able to check the previous post?  

Please let me know if you need further assistance.  


Esteban D. 

Intel Technical Support Technician  



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Esteban_D_Intel
Moderator
1,243 Views

Hello Graphixx,


We have not heard back from you. 


If you need any additional information, please submit a new question as this thread will no longer being monitored  


 

Esteban D.  

Intel Technical Support Technician 


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