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Hello Shishirps1997,
Thank you for patiently waiting.
I noticed with the report that you are using a laptop with dual graphics, dual graphics systems are designed to run the demanding graphics tasks with the dedicated GPU, in this case, the Nvidia* card.
I also noticed that you are using a generic driver from Intel*, there are two different types of drivers, generics provided by Intel and Equipment Manufacturer drivers, that are customized to work with each specific system.
The best thing to do is to use the drivers provided by the system manufacturer or through Windows Update to eliminate the potential impact caused by loading non-custom drivers.
Please, try a clean installation with the graphics driver provided by ASUS*.
Clean installation steps:
Download the latest Graphics Driver from Asus, version: Version V25.20.100.6374 https://www.asus.com/us/Laptops/ASUS-TUF-Gaming-FX505/HelpDesk_Download/
Disconnect from the Internet so no new drivers are automatically installed by Windows Update.
Uninstall the driver and the Intel Graphics Driver from Apps and Features.
Restart the computer.
Go to the Device Manager > Video Adapters and check if the controller is listed as 'Microsoft Basic Display Adapter'. If the adapter continues to be listed as ‘Intel HD Graphics’ or similar, and no other Intel Graphics driver is listed under 'Programs and Features' for removal, then it means Windows has switched to a previously installed Legacy driver. At this point, we can remove Legacy drivers from Device Manager:
5.1. Right-click on 'Intel HD Graphics' or similar, and select 'Uninstall Device'
5.2. In the pop-up window make sure 'Delete the driver software for this device' is checked.
5.3. Click on 'Uninstall'.
5.4. Restart. (Repeat steps 5.1 through 5.4 until the device gets listed as 'Microsoft Basic Display Adapter') Note: Repeat this process until you get the Microsoft Basic Display Adapter.
Install the previously downloaded Graphics Driver from ASUS.
Reconnect the Internet and reboot your PC.
If the issue persists using the OEM driver, please contact ASUS* to verify if your system is running the videos with the Nvidia* GPU, they can also guide you to update the Nvidia driver.
Best regards,
Maria R.
Intel Customer Support Technician
Hello Shishirps1997,
Thank you for posting on the Intel* Community.
To better assist you, please provide us with the below information:
Provide us with the Intel® System Support Utility (Intel® SSU)
Best regards,
Maria R.
Intel Customer Support Technician
Hello Shishirps1997,
Thank you for the information. I will proceed to check the report and video, please expect a response soon.
Best regards,
Maria R.
Intel Customer Support Technician
Hello Shishirps1997,
Thank you for patiently waiting.
I noticed with the report that you are using a laptop with dual graphics, dual graphics systems are designed to run the demanding graphics tasks with the dedicated GPU, in this case, the Nvidia* card.
I also noticed that you are using a generic driver from Intel*, there are two different types of drivers, generics provided by Intel and Equipment Manufacturer drivers, that are customized to work with each specific system.
The best thing to do is to use the drivers provided by the system manufacturer or through Windows Update to eliminate the potential impact caused by loading non-custom drivers.
Please, try a clean installation with the graphics driver provided by ASUS*.
Clean installation steps:
Download the latest Graphics Driver from Asus, version: Version V25.20.100.6374 https://www.asus.com/us/Laptops/ASUS-TUF-Gaming-FX505/HelpDesk_Download/
Disconnect from the Internet so no new drivers are automatically installed by Windows Update.
Uninstall the driver and the Intel Graphics Driver from Apps and Features.
Restart the computer.
Go to the Device Manager > Video Adapters and check if the controller is listed as 'Microsoft Basic Display Adapter'. If the adapter continues to be listed as ‘Intel HD Graphics’ or similar, and no other Intel Graphics driver is listed under 'Programs and Features' for removal, then it means Windows has switched to a previously installed Legacy driver. At this point, we can remove Legacy drivers from Device Manager:
5.1. Right-click on 'Intel HD Graphics' or similar, and select 'Uninstall Device'
5.2. In the pop-up window make sure 'Delete the driver software for this device' is checked.
5.3. Click on 'Uninstall'.
5.4. Restart. (Repeat steps 5.1 through 5.4 until the device gets listed as 'Microsoft Basic Display Adapter') Note: Repeat this process until you get the Microsoft Basic Display Adapter.
Install the previously downloaded Graphics Driver from ASUS.
Reconnect the Internet and reboot your PC.
If the issue persists using the OEM driver, please contact ASUS* to verify if your system is running the videos with the Nvidia* GPU, they can also guide you to update the Nvidia driver.
Best regards,
Maria R.
Intel Customer Support Technician
Hello Shishirps1997,
Were you able to check the previous post?
Let me know if you need more assistance.
Best regards,
Maria R.
Intel Customer Support Technician
yes,i checked the post and my problem is solved.I downloaded nvidia drivers from the asus website and performed a clean installation and it is working fine now.
Thanks for your help
Hello Shishirps1997,
Thank you for let us know the outcome, we're glad to hear that your issue is solved now!
If you need any additional information, please submit a new question as this thread will no longer be monitored.
Best regards,
Maria R.
Intel Customer Support Technician
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